TROUBlESHOOTING TIPS
Attention: Do not return this product to the store. For questions on operation, assembly or parts, please contact
us at www.greenwayhp.com or 1-866-253-0447.
Problem
Possible Cause
Suggested Solution
Water dispenser or
dispensing tap is leaking
Small pin hole or crack in the bottle, (common
with recycled water bottles).
Conduct water bottle leak test outlined
on pg.
4.
Water was poured directly into bottle support
collar and overflowed.
Drain by pressing dispenser taps.
Possible air pocket.
Press tap several times to relieve air pocket and
release to re-set valve.
Water is not cold enough
All the water in the tank has been used.
Replace with full bottle and wait 30-60
minutes for the water to cool.
The unit is unplugged.
Plug unit into outlet.
The circuit breaker in your home is tripped or
the fuse has blown.
Reset the breaker or replace the fuse.
Temperature limit tripped.
Wait 10 minutes for the temperature limit switch
to re-set automatically.
Thermostat needs to be adjusted colder.
Adjust thermostat to a lower (cold) setting to
achieve desired temperature.
Water dispenser is not
dispensing water
Empty water bottle.
Replace with full bottle.
Mineral deposits clogging tank.
See Cleaning the Inside of the Dispenser.
Possible air pocket.
Push down on the dispenser taps to prime the
unit.
Possible ice build up due to thermostat set too
cold.
Unplug overnight. Set thermostat to higher
setting, slowly increasing based on your use
and need for cold water.
Water dispenser is noisy
Bottle making a gurgling noise as it fills
the tank.
This is normal.
Water dispenser is uneven.
Make sure the dispenser is on an even surface
that can support its full weight.
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