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What about my warranty?
WaterFurnace offers the best warranty in the industry!
Our standard warranty provides coverage for all unit parts for a period of 10 years. In addition to replacement parts
coverage, your servicing dealer receives a repair or replacement labor allowance on warranted components in the
unit. However, WaterFurnace also offers several other warranty options, depending on the needs of the customer.
Your independent WaterFurnace dealer should have previously discussed with you the terms of these options, and
together, you have selected the one that best fits your needs. Not all customers select the 10-year coverage, so if
you are unsure as to your warranty period, contact your WaterFurnace dealer.
What items are covered under the warranty?
Our standard warranty covers parts and most accessories. “Parts” are considered to be any factory-installed
component inside the unit including, but not limited to the compressor, reversing valve, expansion valve, electrical
components, air coil, heat exchanger, etc. Upon failure of a part, the company provides a replacement part to the
servicing contractor at no charge. “Accessories” are generally external to the unit and include items like thermostats,
pumps, humidifiers, etc. In most cases, accessories supplied by WaterFurnace carry the same warranty as the unit.
Some warranties do not cover accessories. Contact your dealer to determine the specific terms and extent of your
coverage.
Will I have to pay labor costs for warranty repairs?
Some warranty options include a Labor Allowance, which is an amount credited to your servicing company based
on the type of repair made. The Labor Allowance is designed to
reduce
the cost of repairs. However, it may not
cover the entire labor fee charged by your dealer. Not all warranty options include a labor allowance.
Warranty Explanation and Coverage
ABOUT YOUR WATERFURNACE SYSTEM