5
Powering on the Device
To Power on your PetTrackie, press and hold the Hexagon shaped button for about 3
seconds until you hear the device say “hello”.
After you turn on the device, you will see the LED light change colour red-blue-
green-red, which means the device is detecting the sim card. This can take up to 15
minutes.
Blue Light:
The device is connected to the server using WiFi/LBS positioning.
Green Light:
The device is using GPS positioning.
Note:
For power saving the LED will then stop flashing, press the power button to
view the LED colour.
If the light does not flash;
(i)
The device is powered off- charge and power on the device.
(ii)
Your sim card has been deactivated/ you have not subscribed – Please
subscribe and email
with your device mobile
number.
(iii)
The mobile coverage is not sufficient for data transfer- take the device
near a window or outdoors.
Getting Set Up - 6 Step Quick Set Up
IMPORTANT:
To enable your device to pair with your APP correctly, after scanning
the CID QR code or manually entering the CID number, the device mobile number
should be added with the country prefix code if +34, add +34 to the 1st box
“Country and area” by choosing Spain as the country (+34). In the 2nd box add the
remainder of the device mobile number starting with 590 etc. Failure to follow ALL of
the 6 steps of the instructions will result in the device not pairing with your app and
you will be unable to use the features within the app. This can be corrected but will
involve a device reset that can take up to 72 hours. Contact
should you need help.
