13
Troubleshooting
Please refer to the FAQ table below for easy troubleshooting. The table below describes some
typical problems and their solutions. Please consult these guides before contacting your NVR
dealer.
PROBLEM
SOLUTION
No power
- Check power cord connection.
- Confirm that there is power from the outlet.
- Ensure that the 19V 2A is connected to the NVR
Not working when selecting any button
- Left click on the screen and then enter the password to
exit
“Key Lock” mode.
Timer record function is not working
-
Check if the “TIMER RECORD ENABLE” is set to
“YES”.
No live video
- Check the cameras cable and connections.
- Check the monitors cable and connections.
- Ensure you are not in playback mode.
- Ensure that the 48V power supply is connected to
the switch and the 19V 2A is connected to the NVR
No recorded video
- Check if the HDD is installed and connected properly.
NVR keeps rebooting
- Ensure that the 19V 2A is connected to the NVR
HDD detection failed
- Ensure that the 19V 2A is connected to the NVR
Can’t detect your USB flash drive
- Use another USB flash drive to test.
- Ensure it is formatted to FAT32.
Can’t view the NVR images over the
network with web browser
- Update the JAVA program
- Ensure you have installed the ActiveX
This guide is intended as a Quick Set Up and Basic use manual only, please refer to the
user manual on the included CD for all other details.
