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Troubleshooting
PROBLEM
SOLUTION
Check power cord connection.
No power
Confirm that there is power from the outlet.
Not working when pressing
any button
Press any key and then enter the password to exit “Key Lock” mode.
Timer record is not working
Check if the “TIMER RECORD ENABLE” is set to “YES”.
Check the camera’s video cable and connections.
Check the monitor’s video cable and connections.
Confirm the camera is power supplied.
No live video
Check the setting of the camera lens.
No recorded video
Check if the HDD is installed and connected properly.
DVR keeps rebooting
Make sure the power connector and HDD are connected closely, or change another
suitable HDD.
Change another HDD for testing.
Change another HDD cable for testing.
HDD detection failed
Make sure HDD “Master”, “Slave” mode is correctly set.
Can’t detect your USB flash
drive
Change another USB flash drive to test.
Can’t view the DVR images
over the network with IE web
browser
Update the JAVA program.
Update the firmware of the software AP.
Can’t play the recorded data
on my DVR
There must be at least 8192 images of recorded data for playback to work properly. If not,
your DVR will stop the playback.
For example, if the IPS is set to 30, the recording time should be at least 273 seconds
(8192 images / 30 IPS) for the playback to work properly.
Error Code in “SYSTEM LOG”: Meaning:
1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR Compression error
YYY=000 Audio chip error
YYY=001- AV087 Chip for CH1-4 error
YYY=002- AV087 Chip for CH5-8 error
YYY=004- AV087 Chip for CH9-12 error
YYY=008- AV087 Chip for CH13-16 error
YYY=003(001+002) Chips for CH1-4 & CH5-8 error, etc
2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL Buffer is full
3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY Buffer is empty
4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR IDE interface error
5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK Disk scanning error
6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR File system error
7) SYS ERR 07
(including 08, 09, etc.)
-XXX #define HDD error
