WatchBot Home Security Camera, Руководство пользователя

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30 WatchBot Home Security Camera - User Guide
Why do I get a pop-up prompt ‘Failed to connect to the device…’?
This prompt only appeared in the case of using multiple cameras. Enter the Multi-Device
Settings page (login as administrator) to check the Device setting is correct or not.
When one of the multiple cameras is disconnected, the color changes to yellow and this popup
appears.
I can’t access my WatchBot camera on the internet...
1) ActiveX controls may not be installed correctly (see FAQ ‘I have no picture / Problems
with ActiveX Controller’).
2) The port used is blocked by Firewall or Anti-virus software. Please check and try again.
3) Port mapping has not been successful. There are two possible solutions:
•
Go to Administrator | UPnP Settings. Check the box next to ‘Use UPnP to Map Port’, Click
Submit and ensure you see the ‘Success’ message.
• If your router has Virtual Map (Port Mapping) functions enabled, enter router setting
page and manually add WatchBot’s IP and port to the Virtual Map list. (See Appendix)
The WatchBot Camera Tool can’t find the camera...
Confirm the power supply is connected. Check the yellow light on the RJ45 Port (power
indication light) and the green light (network indication light) are both on or not.
Try temporarily disabling your Firewall/Anti-Virus. A firewall often blocks unrecognised data.
Unknown or unresolvable issues...
Press RESET button on the camera base for 5 seconds and then release, to restore the factory
default state, then try reconnecting. Note: You will lose all saved settings.