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17
Trouble Shooting
Problem Problem Causes Problem Solutions
The Bidet is not working
1. Bidet not plugged in.
2. No power to bidet.
3. There is power, but no functions
are working when trying to use.
4. Not activated by body sensor.
1. Make sure the bidet is plugged in.
2. Check the power button on the control panel
to see if it is turned ‘Off.’
3. Check remote control batteries are not dead
for the models with remotes.
Product shuts off during
use
1. Washing time exceeded (check
handbook for auto timings)
2. Power failure.
3. Filters or internal solenoid blocked
1. Press the wash button to extend the time.
2. Check power to the Washloo.
3. Check filters and water supply.
3 bleeps
1.Water pressure is too low for the
unit to operate.
2. Hard Water build up
1. Reset the unit and check water supply.
2.Filters within the T-Piece are blocked.
Remove and clean.
3.Internal inlet solenoid blocked.
Lower water flow / Spray
pressure
1. Clogged Mesh Filter
2. Water supply valve not opened
fully.
3. Nozzle outlets are dirty/clogged.
4. Pressure settings are set too low.
1. Remove, clean and reinstall mesh filter (as
per guidelines).
2. Check water supply is fully open.
3. Clean Nozzle Outlets as per guidelines.
4. Adjust water pressure settings.
Bidet wash feature does
not work or fails to spray.
Body sensor does not detect that you
are sat on the Washloo.
Adjust seating position to fully cover the body
sensor.
Seat not heated.
Seat temperature set to off
Make sure that the seat temp setting is on Low
– light 4, Med – lights 4&5 High – lights 4/5/6
and Off – No Lights.)
Water (Wash Spray) not
heated.
Water temperature set to off.
Make sure that the water temp setting is on
(Low – light 1, Med – light 1&2, High – 1/2/3
lights and Off – No lights)
Water flows before or
after use.
Water coming from the nozzles.
1. The water that comes out between the
nozzles before or after use, is the ‘self - cleaning’
operation and is not a malfunction.
2. Residual water may drip into the bowl for
several seconds after the wash or self-cleaning
function has operated. This is not a
malfunction.
Water leaks from areas
other than the nozzles.
1. Water is leaking from the T-Valve.
2. Water leaking from the Bidet hose
connection.
1. Make sure that the rubber washer is inserted
correctly and firmly tighten the connector.
2. Make sure the bidet hose is correctly
connected and tight.