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6.2 Troubleshooting
If the nextbeat malfunctions, check the information in this table. Also check any equipment you are using
with the nextbeat.
If taking the suggested action does not remedy the problem, contact the store where you purchased
your nextbeat or your nearest Wacom Customer Support Centre.
Symptoms
Probable Cause
Action
Ref. Page
The track names don't
show up in the track
selection screen.
The selected tracks are in an
unsupported audio format.
Convert the tracks to a supported format.
12
MP3: Files without tag information
are not displayed.
Add tag information to the file.
—
You have exceeded the maximum
number of files. You have exceeded
the maximum number of folders or
folder levels.
You can have up to 9,999 music files, up
to 1,000 folders, and up to 10 folder levels
(where level 1 is the root level).
—
I can't upload tracks to a
channel.
Music is being played in both
channels.
Sample playback is in progress.
•
•
Pause one of the channels, or set the
volume fader or cross fader volume to 0.
Exit sample playback.
•
•
21, 24
32
There's no sound.
The output cable is not connected
to the output socket properly.
The cable is unplugged.
•
•
Connect the cable properly.
15
The plugs or connection sockets
are dirty.
Wipe off any dirt and reconnect.
41
The volume fader is set to 0.
Check the volume fader setting.
24
The cross fader is set to the other
channel.
Check the cross fader setting.
24
The trim is at the lowest setting.
Check the trim setting.
23
All the EQ values are at the
minimum.
Check the EQ settings.
23
The MASTER VOL or PHONE VOL
is on the lowest setting.
Check the MASTER VOL and
PHONE VOL settings.
19, 24
Playback is paused.
Press
to resume playback.
20
The sound is distorted,
or there is noise.
The cable is not connected
properly.
Connect the cable properly.
15
The plugs or connection sockets
are dirty.
Wipe off any dirt and reconnect.
41
The gain is higher than necessary
due to the trim.
Check the trim value and adjust it until no
red appears on the levels meter.
23
The nextbeat is interfering with the
TV.
Turn off the TV or move the nextbeat
further away.
—
There's no loop playback
when I press
.
No loop points are set.
Set loop points.
27
TV/Radio reception is
distorted.
The nextbeat may be interfering with
signal reception.
Turn the nextbeat off or move it further
away from the TV/radio.
17
Cued and loop playback
don't work.
The DJ functions are disabled
because the playback mode is set
to Continuous.
Change the playback mode in the
Preferences screen.
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