Troubleshooting
Page 46
The line you are drawing
does not line up with the
location of the screen
cursor in paint applications.
To function properly, some applications require that the pen is set to
P
EN
mode. Make sure the pen has not been toggled to M
OUSE
mode.
If the pen is set to P
EN
mode and the problem still exists, then you
may have a corrupted preferences file. Follow the instructions in the
next tip to create a new preferences file.
You suspect the pen tablet
preferences may be
corrupted, or want to make
certain that all settings are
at their factory defaults.
Delete the pen tablet preferences as follows:
Windows:
Click the
START
icon and select A
LL
P
ROGRAMS
.
Then select W
ACOM
T
ABLET
and T
ABLET
P
REFERENCE
F
ILE
U
TILITY
.
In the dialog box that appears, click on the R
EMOVE
M
Y
P
REFERENCE
F
ILE
button to delete the preferences for the current user. To delete
preferences for multiple users on Windows Vista or XP systems, click
on the R
EMOVE
A
LL
P
REFERENCE
F
ILES
button. Note that
administrator rights are required to delete preferences for all users.
Relaunch any currently open tablet-aware applications that you may
be running.
Macintosh:
For a single user, delete the tablet preferences by first
choosing your H
OME
folder from the G
O
menu. Then open your home
L
IBRARY
folder. Within your home L
IBRARY
folder, open the
P
REFERENCES
folder and delete the
COM
.
WACOM
.
WACOMTABLET
.
PREFS
file. Log out, then log back in. When the tablet driver loads, it will
create a new preferences file with the factory defaults.
For multiple users, delete all tablet preferences by first opening the
main A
PPLICATIONS
folder. Then open the W
ACOM
T
ABLET
folder and
run the R
EMOVE
W
ACOM
T
ABLET
utility. When the utility starts, click on
the R
EMOVE
A
LL
P
REFERENCE
F
ILES
button. The tablet driver will be
restarted, creating new preferences files with the factory defaults.
Recalibrate the tablet.
Note:
Do not manually remove the W
ACOM
T
ABLET
.
PREFPANE
file from
the main L
IBRARY
P
REFERENCE
P
ANES
folder. This file is only to be
removed when uninstalling the tablet software driver, and then only when
using the R
EMOVE
W
ACOM
T
ABLET
utility
The screen cursor moves
erratically or jumps around
on the display screen when
another tablet is connected
to your computer.
The tablet portion of Cintiq emits electromagnetic waves at a certain
frequency. If another tablet is too closely placed to Cintiq it may
interfere with screen cursor positioning. If this occurs, move the
tablet further away from Cintiq.
12WX_Manual.fm Page 46 Thursday, September 20, 2007 3:49 PM
