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the model designation, the article code and the serial number of the product
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the date and place of purchase
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a brief description of the problem.
In case of a warranty claim, please always have the original CDs or Software supplied at
the time of purchase, with which the factory preinstalled original configuration can be
restored.
The Help Desk will co-ordinate the further procedure with customer.
Data backup
A regular data backup is always recommended when using any computer hardware
or software. Please note that the responsibility for a complete data backup, including
application and operating system software, shall be borne exclusively by the customer.
Data backup is particularly advisable before the service is performed, as it cannot be
ensured that no data will be lost. Any liability for data and information losses occurring
as part of the provision of warranty is excluded.
Warranty exclusions
The following points are not covered by the warranty:
• minor defects or deviations from the product specifications, that are immaterial
or negligible as regards to the value or the functioning of the product
• providing and installing upgrades/updates of BIOS, drivers or software
• resetting security functions, deleting passwords, etc.
• backup or restoring customer-specific data or software
• reinstalling non executable software/operating systems (e.g. deleting system
relevant files, faulty system settings or self reproducing computer programs
such as computer viruses)
• the uninterrupted or fault free functioning of integrated installed or supplied
software, nor the quality, performance, merchantability or fitness of such
software or any accompanying documentation for any particular purpose, even
if it was delivered with a VYE COMPUTERS product.
• signs of wear on data carriers, backlights, picture tubes of plasma screens/CRT
monitors (screen burn or loss of brightness)
• replacing consumed batteries
• parts and components subject to consumption (e.g. printer cartridges)
• reduced capacity of accumulators
• defective pixel in notebook displays and LCD screens
within ISO 13406-2 / class II
W
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Содержание mini-v S41
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