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3
Additional Information
ADDITIONAL INFO
Problem
Suggestion
CAN’T
CONNECT
displays on my
handset
• Only one handset of your phone system can be in use (off hook) at a time For example, if HS1
is on a call and HS2 presses
TALK, CAN’T CONNECT
will display Be sure only one handset
is in use at a time
• Move the handset closer to the base You might have moved out of range
• Reset the base Unplug the unit’s electrical power Wait for 15 seconds then plug it back in Allow
up to one minute for the handset and base to reset
• Other electronic products can cause interference with your cordless phone Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones
• You are trying to use both system handsets at the same time Be sure to only use one system
handset at a time
The batteries will not
hold a charge
• Make sure the battery is plugged into the handset
• Be sure to use the AC power adaptor provided with your phone
• Charge the battery in the handset for at least 16 hours For optimum daily performance, return
the handset to its base when not in use
• You may need to purchase a new battery, please refer to the
Batteries
section of this user’s
manual
• Your phone might be malfunctioning Please refer to the
Warranty
section of this user’s manual
for further instruction
Troubleshooting