www.vtechphones.com
5
Additional information
Problem
Suggestion
My calls fade or cut in
and out while I’m using
my handset
• Other electronic products can cause interference with your cordless phone Try installing
your phone as far away from these types of electronic devices as possible: wireless routers,
radios, radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal
computers, kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone It is normal to experience static
on your phone while the microwave is running Do not install this phone in the same outlet or
near the microwave
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector
• Relocate your phone to a higher location The phone will get better reception not installed in
a low area
• If the other phones in your home are having the issue, the problem is in your wiring or local
service
The charge light is off
• Clean the handset and telephone base charging contact each month using a pencil eraser or
cloth
• Make sure the power and line cords are plugged in correctly and firmly.
• Reset the telephone base Unplug the unit’s electrical power Wait for 5 seconds then plug it
back in Allow up to one minute for the handset and telephone base to reset
• Your phone might be malfunctioning Please refer to the
Warranty
section of this user’s manual
for further instruction
Troubleshooting
