·Every call conversation cuts in and out, other end hears beeps.
1.Advise the customer that you (the rep) will place a no charge replacement order that
will be shipped via UPS service, which should arrive within 14 days. Advise the
customer that they will also receive a prepaid ARS label sent via US Mail to return their
original unit (no charge will be incurred by the customer).
2.The rep will be responsible for placing the order for the unit using the EXCHANGE
IW promo code in COPS and changing the shipping method to Free Shipping.
3.After placing the order, send an internal referral commitment to the [AAT ARS
LABEL] team.
If you have any questions regarding this information, please see your supervisor. It is
very important that every one understands this process and begins using it immediately.
NOTE: THE CUSTOMER MAY RECEIVE A 2256 FOR A 1256. THE TWO MODELS
ARE IDENTICAL.
NOTE: THE CUSTOMER MAY RECEIVE A 2325 FOR A 2365. THE TWO MODELS
ARE IDENTICAL.
T-Switch
A standard hearing aid consists of a high gain amplifier between a microphone and
receiver. If you put a cup over the ear such as a telephone handset, there is serious
feedback and squealing. The remedy is to add a "T-Switch" in the hearing aid that
disconnects the microphone and replaces it with a coil of wire. The phone receiver also
has a coil of wire (HAC coil), and so these two coils form a transformer when they are in
close proximity. Transformers transmit the signal magnetically rather than acoustically.
The T-Coil in the hearing aid picks up any magnetic energy in close proximity. Spread
spectrum phones produce a magnetic field when the RF transmitter turns on and off
repeatedly. This magnetic energy can be picked up as static or hum in a hearing aid, but
is usually a much lower level than the intended audio transmitted from the HAC coil.
Generally, non-spread spectrum phones will perform better with hearing aids.
process for T2406 calls
If the customer has had his or her unit longer than 45 days:
1. Advise the customer to mail his or her entire product to the San Antonio Returns
Center using the normal in warranty repair shipping and return process.
2. Advise the customer that upon receiving his or her telephone product at our San
Antonio Returns Center, he or she will receive a similar or upgraded replacement model
within 3 business days.
If the customer has had his or her unit less than 45 days or refuses to pay shipping costs
to return their product for in warranty service:
Do not send the customer back to the retailer. Offer to issue a replacement order and
send a prepaid ARS label via US Mail for him or her to ship their original product back at
no charge to them.
· If this is the case, it will be necessary for you to place an order for the VTech T2406
using the EXCHANGE-IW promo code in COPS and use regular standard shipping. (The
customer will receive the replacement within 3-Business days.)
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