VTech ErisTerminal VSP861, Руководство пользователя

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Using the Phone
Putting a shared-line call on hold
After you answer a call on a shared line, you have two options for putting that call
on hold.
• You can put a call on hold by pressing the
HOLD
key. This puts a call on
“normal” hold. On a shared line, this means that other shared-line users can
see that the call is on hold, as indicated by the flashing orange Line key.
Other users can retrieve the call by pressing the flashing Line key. Your
deskset will return to idle mode. Putting a call on hold this way can be useful
if you want to hand off the call to someone else, or if you want to pick up the
held call at another deskset.
• You can also put a call on “private” hold, which means that other users
cannot see that the call is on hold. Their Line key LEDs continue to show a
steady orange, indicating that the call is active. This is useful if you plan to
resume the held call on the same deskset.Using the Phone
When you transfer a call or start a conference call, the other call is put on private
hold automatically. During the transfer or conference setup process, no other
desksets can retrieve the call on hold.
As well, when you are on a call and you answer another incoming call or retrieve
another call on hold, your first call is put on private hold automatically.
To put a call on private hold manually:
• Press and hold the HOLD key for 2 seconds.
“Barging in”
When you have a shared line, it may be possible to “barge in,” that is, join a call
in progress at another deskset that uses that shared line. The result of barging
in is that you create a “bridged call” between you and the people whose call you
joined. You and the others can then converse. Note that any other shared-line
user can barge in on the call as well.
NOTE
The ability to barge in on calls is a configurable setting for your deskset. Only
your system administrator can enable this setting. Your deskset may have
shared lines, but be unable to barge in on calls.
Bridged calls differ from conference calls in that you can join a call in progress at
any time. However, because the caller ID of the active call is not visible to you,
other participants in the call may need to notify you of an appropriate time to join.
Bridged calls can also have any number of participants, unlike conference calls.
The number of participants on a bridged call depends on the number of desksets
sharing that line and may be limited by system or network capabilities.