5. TROUBLESHOOTING
If you have difficulty with your phone, please try the suggestion listed
below.
Problem
Solutions
The LED on the
Range Extender
won’t stop flashing.
Move the Range Extender closer to the
telephone base.
Check for interference from electronic
devices.
Make sure the Range Extender is not too
close to metal objects or thick walls.
•
•
•
Calls will not
handover to the
Range Extender.
Make sure the Range Extender is within
the telephone base’s good signal range.
Make sure there is at least 11 metres
between Range Extenders.
•
•
I used to be able
to connect to the
telephone base, but
now I cannot.
Make sure the Range Extender is
powered on.
Move the Range Extender closer to the
telephone base and register it again.
•
•
The audio quality is
very poor or noisy
when receiving a
call.
The signal connection is very poor. Try to
find another location where the signal to
the telephone base is better.
•
Calls lost or audio
becomes poor
when moving from
the telephone base
reception range to
the Range Extender
reception range.
You may be moving out of the telephone
base or Range Extender reception range,
or are in a blind spot. Move towards the
telephone base or Range Extender.
•
Call Technical Inquiry Hotline (852) 2667 7433 if you are having
difficulties using your Range Extender.
