69
Appendix
Troubleshooting
The other party cannot hear my voice during a call.
Make sure the mute feature is not turned on during a call (page 25).
Registration failed appears on the handset.
Only one handset can be registered at a time. If you have multiple handsets to
register, please follow the instructions on page 63 for the first handset. Once a
handset has been successfully registered, repeat the steps for each handset that
needs to be registered.
If you have already registered the maximum numbers of handsets and/or headset,
you need to follow the deregistration instructions before registering a handset. Refer
to
Expand your telephone system
on page 63 and
Replace a handset/headset
on
page 65. Make sure that the telephone base, handsets and headset are in idle mode
when registering.
Follow the steps on page 74 for the common cure for electronic equipment, then try
again to register a handset.
My headset does not work at all.
Make sure the telephone line cord is pl
ugged firmly into the telephone base and
the telephone wall jack.
Charge the headset in the headset charger for up to three hours.
Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless headset and
telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
If the headse
t battery is completely depleted, it may take up to 15 minutes to charge
the headset before the headset has enough charge to use for a short time.
enough charge to use for a short time.
The headset battery may be defective. Contact our customer service for assistance.
I cannot dial out from my cordless headset.
You must use a telephone on the same line to dial out. Once you have dialed the
number, you can press
on the headset to take the call. After the headset is
activated, you can hang up the handset from which you dialed from.
If other telephones in your home are having the same problem, the problem is in
your wiring or telephone service. Contact your telephone service provider (charges
may apply).
The blue or red light keeps flashing on the headset key.
Different flashing patterns of the red and/or blue lights indicate different conditions of
headset. Refer to
headset lights
on page 60.
The headset does not charge in the headset charger.
Make sure the headset charger power adapter is securely plugged into an electrical
outlet (page 7). For optimum daily performance, return the headset to the headset
charger after use.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
