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Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
Customer Service, visit our website at
www.vtechphones.com
or call
1 (800) 595-9511
. In Canada, please visit
www.vtechcanada.com
or call
1 (800) 267-7377.
My telephone does not work at all.
• Unplug the batteries and telephone line cord. Wait for approximately 15 seconds, then plug
them in again. Allow up to one minute for the telephone to synchronize.
There is no dial tone.
• Try the suggestion above.
• The telephone line cord may be defective. Try installing a new telephone line cord.
• Make sure the coiled handset cord is securely installed between the handset and the telephone
base.
• Disconnect the telephone base from the telephone jack and connect a different telephone.
If there is no dial tone on that telephone either, the problem is in your wiring or telephone
service. Contact your telephone service provider (charges may apply).
I cannot dial out.
• Try all suggestions above.
• Make sure there is a dial tone before dialing. It is normal if the telephone takes a second or two
before producing a dial tone. Wait an extra second before dialing.
• Check that all the telephones connected to the same telephone line are hung up.
• If any of your other telephones are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
• If you are using the speakerphone, eliminate any background noise. Noise from a television,
radio, or other appliances might cause the telephone to not dial out properly. If you cannot
eliminate the background noise, first try muting the telephone before dialing, or dialing from
another room in your home with less background noise.
The telephone does not ring when there is an incoming call.
• Make sure the ringer is on (see Ringer volume on page 16).
• Make sure the telephone line cord is plugged in properly (see Telephone installation on page 6).
• There may be too many extension telephones on the telephone line to allow all of them to ring
simultaneously. Try unplugging one telephone at a time until the telephones start ringing.
• Test a working telephone at the same telephone jack. If another telephone has the same
problem, the problem is in the telephone jack. Contact your telephone service provider (charges
may apply).
• The telephone line cord may be defective. Try installing a new telephone line cord.
My calls fade out or cut in and out when I am using the telephone.
• If you are using the handset when this problem occurs, try unplugging the coiled handset cord
and firmly plugging it in the handset and telephone base again.
• If you are using the speakerphone when this problem occurs, eliminate any background noise.
Noise from the television, radio, or other appliances may cause the speakerphone to cut in and
out. Try pressing
MUTE
when you are not speaking to eliminate the background noise.
