TROUBLESHOOTING
Problem
Possible Cause
Possible Solution
Speaker does not
turn on
» Battery is empty
» Charge the speaker
No sound
» Speaker is not paired
» Volume is too low
» Speaker is turned off
» Double check if the speaker is
paired. If need to, pair again
» Increase the volume
» Turn on the speaker
Speaker does not pair
with device
» Bluetooth
®
is turned off on the device
» Speaker is too far away from the device
» Terminal device does not recognize
the speaker
» Turn Bluetooth
®
on in device
settings
» Move the speaker closer to the
device
» Delete the pairing entry in the
Bluetooth
®
settings of the device
and repeat the pairing process
The Bluetooth
®
connection is disrupted
» Speaker is too far away from the device
» Bluetooth
®
connection is interfered
with by obstacles such as walls, doors
or even strong electrical fields. Electri-
cal fields are caused by objects such as
medical devices, microwaves, wireless
network adapters, fluorescent tubes
and gas stoves that use the same
frequency range
» Move the speaker closer to
the device
» Reconnect the speaker and unit
in an area free of obstacles
Speaker does not react
to any buttons
» Speaker is turned off
» Speaker battery is too low
» Speaker is out of Bluetooth
®
range
» Turn on the speaker
» Charge battery
» Move the speaker closer to
the device
DE
ES
FR
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