Volvo On Call with Sensus Connect, Руководство пользователя

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01 Volvo On Call with Sensus Connect
01
11
Using roadside assistance
You can request help in the event of a flat tire,
if the battery is discharged, etc.
1. Press the
ON CALL
button for at least
2 seconds.
2. The VOC customer service center will
establish voice contact with the driver to
determine the type of assistance that is
required.
Volvo On Call safety services
The Volvo On Call (VOC) safety services can
be used in emergency situations.
Automatic alarm
In the event of certain types of accidents, a
signal is transmitted automatically to the VOC
customer service center, who take appropri-
ate action according to the information that
they receive.
The following occurs if the seat belt preten-
sioners, airbags or the inflatable curtains have
been triggered:
1. A signal is transmitted automatically to
the VOC customer service center with
information about the vehicle's location
and that an airbag, etc., has been trig-
gered.
2. The VOC customer service center
attempts to establish voice contact with
the driver to determine the extent of the
accident and the need for assistance.
3. The VOC customer service center then
contacts the appropriate emergency
service (police, ambulance, towing, etc.).
If voice contact is not possible, the VOC cus-
tomer service then contacts the emergency
services for appropriate action.
Manual alarm
Press SOS to contact the customer service
center for help in emergency situations, see
Contacting the customer service center man-
ually.
Roadside assistance
Request help for e.g., flat tires, a discharged
battery, if you have run out of fuel, etc., see
Summoning roadside assistance.
Emergency number
When an emergency call has been initiated,
VOC attempts to contact the customer serv-
ice center. If this is not possible, the call will
be transferred to the emergency 911 number
instead.
Related information
•
Using Volvo On Call (p. 6)