©
2020 The Vollrath Company L.L.C.
Part No. 26133-1 ml
2/27/20
www.vollrath.com
The Vollrath Company, L.L.C.
1236 North 18th Street
Sheboygan, WI 53081-3201 U.S.A.
Main Tel: 800.624.2051 or 920.457.4851
Main Fax: 800.752.5620 or 920.459.6573
Customer Service: 800.628.0830
Canada Customer Service: 800.695.8560
Technical Services
[email protected]
Induction Products: 800.825.6036
Countertop Warming Products: 800.354.1970
Toasters: 800-309-2250
All Other Products: 800.628.0832
TROUBLESHOOTING
SERVICE AND REPAIR
Serviceable parts are available on Vollrath.com.
To avoid serious injury or damage, never attempt to repair the unit or replace a damaged power cord yourself. Do not send units directly to
The Vollrath Company LLC. Please contact Vollrath Technical Services for instructions.
When contacting Vollrath Technical Services, please be ready with the item number, model number (if applicable), serial number, and proof of
purchase showing the date the unit was purchased.
WARRANTY STATEMENT FOR THE VOLLRATH CO. L.L.C.
This warranty does not apply to products purchased for personal, family or household use, and The Vollrath Company LLC does not offer a written
warranty to purchasers for such uses.
The Vollrath Company LLC warrants the products it manufactures or distributes against defects in materials and workmanship as specifically
described in our full warranty statement. In all cases, the warranty runs from the date of the end user’s original purchase date found on the receipt.
Any damages from improper use, abuse, modification or damage resulting from improper packaging during return shipment for warranty repair will
not be covered under warranty.
For complete warranty information, product registration and new product announcement, visit www.vollrath.com.
Problem
Might be Caused By
Course of Action
The control panel does not illuminate.
The machine is not connected to an electrical outlet.
Connect the machine to the power supply.
• The main fuse is burned out.
• The circuit board fuse is burned out.
Contact Vollrath Technical Services.
The control panel is on but there is no
activity after closing the lid.
• The lid micro switch may need to be adjusted.
• The control transformer fuse is burned out.
The lid does not open automatically.
The gas spring is damaged.
• The lid micro switch may need adjusting.
• The pump may require technical services.
The lid may have not opened correctly.
Check the lid.
The machine use has reached a scheduled oil change.
Contact Vollrath Technical Services.
The pump conditioning program needs to be run.
See the instructions on page 6.
Final vacuum is not sufficient.
The set vacuum time is too short.
Extend the vacuum time.
There is too little oil in the vacuum pump.
Contact Vollrath Technical Services.
The extraction hole at the back of the vacuum chamber
is partially covered by the vacuum bag during extraction.
Place the vacuum bag closer to the sealing bar.
The lid gasket is worn.
Replace the lid gasket.
The oil is contaminated.
Contact Vollrath Technical Services.
The oil exhaust filter is saturated.
The machine extracts air too slowly.
The oil exhaust filter is saturated.
The pump’s extraction filter is blocked.
Vacuum bag is not sealed correctly.
The vacuum bag is placed incorrectly on the sealing bar. Place the vacuum bag neatly and smoothly on
the sealing bar. Ensure that the opening of the
bag is always within the vacuum chamber.
The sealing time is too long or too short.
Adjust the sealing time longer or shorter.
The seal pad under the lid is damaged or worn.
Replace the seal pad.
The Teflon tape is damaged.
Replace the Teflon tape.
The vacuum bag opening is not clean.
Clean the vacuum bag’s opening.
