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VOIP Maintenance and Troubleshooting

Chapter 4 - Maintenance and Troubleshooting

Ping followed by an IP address receives the following response:

(A “reply from” response indicates that the system can communicate with the other
system. A “timed out” response indicates a faulty connection or problem with the other
system.)

Ping 127.0.0.1 pings the current system to verify that it is being seen and can respond to the
network.

Exiting the Administration Menus

-- From the main menu, select [

x

] and press <Enter> to exit

the Administration menus.

Data Screen Examples

Figure 4-18: Actual CO Line Call via KSU Serial Port

Figure 4-19: Tracing a VoIP Card Status via KSU Serial Port

Figure 4-20: Tracing a VoIP Call via VoIP Serial Port

root:\p xxx.xxx.xxx.xxx

Reply from xxx.xxx.xxx.xxx: bytes 32time<xxmsTTL=128
Reply from xxx.xxx.xxx.xxx: bytes 32time<xxmsTTL=128
Reply from xxx.xxx.xxx.xxx: bytes 32time<xxmsTTL=128
Reply from xxx.xxx.xxx.xxx: bytes 32time<xxmsTTL=128
Reply from xxx.xxx.xxx.xxx: bytes 32time<xxmsTTL=128

1408177 01a 0150 0300 0 18 C 1 VOIPp IDLE - RELEASE ACK
1408177 01a 0003 0300 0 18 C0001 IDLE - Release Ack
1408178 01b 0250 0300 0 18 C 2 VOIPp IDLE - RELEASE ACK
1408178 01b 0103 0300 0 18 C0002 IDLE - Release Ack
1408179 01c 0350 0300 0 18 C 3 VOIPp IDLE - RELEASE ACK
1408180 01c 0203 0300 0 18 C0003 IDLE - Release Ack
1408180 01d 0450 0300 0 18 C 4 VOIPp IDLE - RELEASE ACK
1408181 01d 0303 0300 0 18 C0004 IDLE - Release Ack
1408182 01e 0500 0300 0 18 C 5 VOIPp IDLE - RELEASE ACK
1408182 01e 0403 0300 0 18 C0005 IDLE - Release Ack
1408183 01f 0600 0300 0 18 C 6 VOIPp IDLE - RELEASE ACK
1408183 01f 0503 0300 0 18 C0006 IDLE - Release Ack
1408184 020 0700 0300 0 18 C 7 VOIPp IDLE - RELEASE ACK
1408184 020 0603 0300 0 18 C0007 IDLE - Release Ack
1408185 021 0800 0300 0 18 C 8 VOIPp IDLE - RELEASE ACK
1408185 021 0703 0300 0 18 C0008 IDLE - Release Ack

135852 [8][Cmd:MP-PP] TRK_CMD_CALL_REQ
135853 [8][Cmd:H.323] RV_MAKE_CALL (IP:102.38.56.1,Ext:1000)
135853 [8][Evt:H.323] RV_EVT_CALL_STATE_CHANGED (cmCallStateDialtone)
135855 [8][Evt:H.323] RV_EVT_CALL_STATE_CHANGED (cmCallStateRingBack)
135855 [8][Evt:MP-PP] TRK_EVT_ALERT
135855 [8][Evt:H.323] RV_EVT_CALL_NEW_CHANNEL
135855 [8][Evt:H.323] RV_EVT_CALL_NEW_CHANNEL
135855 [8][Evt:H.323] RV_EVT_CHANNEL_PARAMETERS (g7231)
135855 [8][Evt:H.323] RV_EVT_CHANNEL_HANDLE
135855 [8][Evt:H.323] RV_EVT_CHANNEL_SET_ADDRESS(IP:102.38.56.1,Ext:1000)

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Содержание STARPLUS Triad XTS

Страница 1: ...STARPLUSTM Triad XTS Installation...

Страница 2: ...d reliable but is not warranted to be true in all cases STARPLUS TriadTM and XTS are registered trademarks of VODAVI Technology Inc mlj 2001 Issue Release Date Changes 1 10 01 Initial Release LIFE SUP...

Страница 3: ...3 3 Site Preparation 3 3 General Site Considerations 3 3 Backboard Installation 3 4 Verify On Site Equipment 3 4 KSU Installation 3 5 Mounting Cabinet 0 3 5 Mounting Cabinet 1 and Cabinet 2 3 6 KSU Gr...

Страница 4: ...allation 3 67 Caller ID Interface Unit Installation 3 67 Selecting the Cable 3 67 4 Maintenance and Troubleshooting System Database Check 4 3 Preliminary Verification 4 3 General Troubleshooting 4 3 T...

Страница 5: ...w DTRU4 Module Installation 3 33 PRIB w DTRU4 Module Installation 3 34 BRIB Basic Rate Interface Board 3 35 VoIP Card with One VoIP Module Installed 3 36 VoIP Card No VoIP Modules Installed 3 37 Conne...

Страница 6: ...18 Remote Monitor Trace Mode Status 4 19 Event Trace 4 20 Event Trace in a Networking System 4 21 VoIP Card Location Printout 4 24 VoIP In Out of Service Printout 4 25 VoIP Trace Main Menu 4 25 VoIP N...

Страница 7: ...tons 2 12 Digital Station Visual Signals Feature Function Buttons 2 13 Signals to Called Station Digital Station 2 13 Signals to Calling Station Digital Station 2 14 Voice Mail Confidence Tones 2 14 F...

Страница 8: ...4 8 Master Processor Board MPB 4 9 Modem Unit MODU 4 9 Program Module Unit PMU 4 9 Power Supply Unit PSU 4 10 Miscellaneous Interface Board MISB 4 10 DTMF Receiver Unit DTRU DTRU4 4 10 Ring Generator...

Страница 9: ...te and maintain the XTS System The described features are based on the current software release If any of these features do not work on your system call your sales representative This chapter describe...

Страница 10: ...N O T E S...

Страница 11: ...abinet 1 and Cabinet 2 can be added to increase capacity The MPB should be installed in the fixed MPB slot in Cabinet 0 To add Cabinets the LMU1 should be installed in the fixed LMU slot in Cabinet 0...

Страница 12: ...nal Cabinets 1 and 2 for added capacity Cable ties are located on the front edge of the cabinet to allow connecting cables to be stored neatly The connecting cables for the stations and CO Lines exit...

Страница 13: ...t Main Processing Board The Main Processing Board MPB controls and manages communication between peripheral interface supervises all resources in the system controls gain adjustment of PCM signal gene...

Страница 14: ...tery Onboard ROM contains PCM tone gain table etc needed for digital voice processing The 8 MB of flash ROM on the Program Module Unit PMU for the MPB2 contains basic system operating software A Modem...

Страница 15: ...ces for telephone connection Anindustry standardamphenol typefemale connectoris mountedon the frontof theETIB for connection to the station interfaces Add on Boards None Single Line Telephone Interfac...

Страница 16: ...If a DIDB is used a DTRU is required it does not necessarily have to be mounted on the DIDB but it must be installed within the system Add on Boards DTRU Table 1 2 CO Interface Boards Board Name Func...

Страница 17: ...imal bandwidth It also provides four digit dialing and other features Add on Boards VoIP modules T1 Interface Board The T 1 Interface Board T1IB provides the T 1 1 544Mbps 24 Voice Channel digital int...

Страница 18: ...orted Add on Boards DTRU4 Add On Boards This section describes add on boards which can be installed on various types of boards to support additional functions as shown in the following table Dual Tone...

Страница 19: ...nce and remote PC Admin It operates in full duplex asynchronous modes at line rates up to 19 2 Kbps TheModemUnitprovidesanasynchronousmodemforaccesstothesystemdatabaseandfault reportingfeaturesfromare...

Страница 20: ...1 12 Product Description Chapter 1 Introduction...

Страница 21: ...2 System Specifications This chapter describes the hardware used by the XTS system and lists the specifications for each component...

Страница 22: ...N O T E S...

Страница 23: ...1 3 Inputs RAU 2 MISB 1 External Control Contacts 7 Contacts RAU 3 MISB 4 7 Contacts RAU 3 MISB 4 Music Source Inputs 3 Inputs MPB 1 MISB 2 2 Inputs MPB 0 MISB 2 DTMF Receivers 24 Receivers MPB 4 SLT...

Страница 24: ...d 3000 00 KSU Key Service Unit 8031 00 LCOB 6 1 8 or 0 8 Loop Start CO Interface Board 3031 02 LCOBE 8 1 8 or 0 8 Loop Start CO Interface Board 01 3Q 3031 03 LCOBC 8 1 7 or 0 7 Loop Start CO Interface...

Страница 25: ...12 1 7 or 0 7 Single Line Interface Board with Caller ID 3033 02 SLIBE 12 1 8 or 0 8 Single Line Interface Board 8031 31 T1IB 24 1 7 or 0 7 T1 Interface Board TR8037 02 VOIP 8 1 7 or 0 7 Discovery VoI...

Страница 26: ...h 5 can be external Dialing Memory Station Speed Dialing System Speed Dialing Total Speed Dial 20 Bins per station 24 digits 980 Bins per system 24 digits 3000 Bins per system 24 digits Digital DSS BL...

Страница 27: ...MF string If 0 digits are programmed 15 sec of silence are followed by a busy tone Table 2 4 Environment Specification Item Degrees F Degrees C Operation Temperature 32 104 0 40 Optimum Operation Temp...

Страница 28: ...han 75 dbm Station to CO and Station to Station Single Frequency Distortion 300 3400 Hz Station to CO Line and station to station Better than 2 0 or 34 db for an Output level 30 dbm to 0 dbm Ringing D...

Страница 29: ...Trunk Ordering Info Public Network Private Lease Lines System Port Identification Facility Interface and Service Order Codes Interface Card Ringer Equivalent Number REN Facility Line Interface Jack Ty...

Страница 30: ...eated CO Queue Call Back 440 480 0 8 on 2 4 off Repeated Camp On 440 0 8 on 1 burst Paging Alert Tone 440 1 0 on Type of Signal Frequency Signal Duration in seconds unless otherwise indicated Electron...

Страница 31: ...k 20Hz 90 VAC 1 0 on 2 0 off Repeated Type of Signal Frequency Signal Duration in seconds unless otherwise indicated Single Line Confidence Tones Intercom Ringback 440 480 1 0 on 3 0 off Transferred C...

Страница 32: ...wink Green CO Line Queue Call Back 480 ipm Flutter Red CO Line in Use ON Steady Red CO Line Idle OFF Exclusive Hold other stations ON Steady Red Table 2 14 Digital Station Visual Signals DSS BLF Butto...

Страница 33: ...6 Signals to Called Station Digital Station Feature Indication Sound in Hz Occurrence Cadence in seconds unless otherwise indicated Incoming CO Line user selectable 0 4 on 0 4 off 0 4 on 2 0 off Inter...

Страница 34: ...nes VM Condition Action Tone Received Sound In Hz Occurrence Cadence insecondsunlessotherwiseindicated Off Hook Internal Dial Tone no stutter tone 350 440 Continuous Calls an Internal Station idle Rin...

Страница 35: ...3 System Installation This chapter provides the basic system installation and wiring instructions for the XTS as well as how to install the optional cards and interface units...

Страница 36: ...N O T E S...

Страница 37: ...he KSU and main distribution frame be mounted to the back board Rack Mounting The KSU is also designed for rack mounting using the optional floor or cabinet model rack If using the rack mounting optio...

Страница 38: ...ack board should be mounted at a convenient height about 3 feet above the floor and bolted in a number of places to distribute the weight of the system Space should be available on the bottom side of...

Страница 39: ...ng Cabinet 0 Cabinet 0 is a metal frame cabinet designed for wall mounting Use the mounting template provided with the Cabinet to mark the location for the screws to mount the Cabinet The Cabinet must...

Страница 40: ...abinets include a metal housing designed for wall mount installation Cabinet 1 is mounted above Cabinet 0 and Cabinet 2 is mounted above Cabinet 1 1 Before mounting the optional Cabinets remove the In...

Страница 41: ...KSU Installation 3 7 Chapter 3 System Installation Figure 3 3 Connecting Cabinet 0 and Cabinet 1...

Страница 42: ...3 8 KSU Installation Chapter 3 System Installation Figure 3 4 Mounting Cabinets 0 1 2 48 3...

Страница 43: ...hat the wire be no longer than 25 feet Figure 3 5 Earth Cable between KSU and External RGU Grounding Instructions 1 Remove about 1 inches of insulation from both ends 2 Attach one end of the wire to t...

Страница 44: ...dard grounded 117 VAC wall outlet The wall outlet must be designed to accept a 3 prong plug 2 parallel blades and ground pin The protector should be fast operating and capable of protecting transients...

Страница 45: ...Rack Floor Model 1 To install on the floor use the optional foot 2 To install the second or third Cabinets use the screws provided to connect them as in Figure 3 6 3 The installation position of the...

Страница 46: ...use the optional BRK Bracket for installation on the rack Usable rack is the standard 19 rack Any 19 open rack can be used 2 After placing the rack on a flat floor attach the Cabinet to the rack using...

Страница 47: ...220 230 Volts AC based on the setting of the AC SELECT switch on the lower front of the PSU If local AC is 115 volts move the switch to the left position to display 115 If local AC is 230 volts move...

Страница 48: ...lation PCB Handling and General Installation Inserting a PCB 1 Hold the PCB by the injector tabs and with the components facing right align the top and bottom edge of the PCB in the card guides 2 Slid...

Страница 49: ...n each card mates with the ground tab on each card guide This ensures a good ground potential to reduce RFI and EMI interference possibilities Figure 3 9 PCB Installation Main Processing Board Install...

Страница 50: ...ase has been initialized switch 8 should be placed in the off position to protect the database Table 3 2 Dip Switch Settings SW3 Switch Function OFF ON 1 N A RESERVED leave these switches in the ON po...

Страница 51: ...he Program Module Unit PMU is installed on the MPB and contains the software used by the system to control features and their function Install the PMU before installing the MPB PMU MODU Port 2 Paging...

Страница 52: ...em may be connected to a pre selected CO Line through the system switching matrix Installing the MODU 1 Unpack the MODU from its antistatic conductive bag 2 Locate the CN1 and CN2 connectors on the MP...

Страница 53: ...600 ohm impedance Music inputs from the amphenol connector on the front edge of the card Four independent relay contacts through the amphenol connector on the front edge of the MISB These contacts are...

Страница 54: ...LAY3R RELAY3T 16 41 16 YL BL BL YL 4 29 4 WH BN BN WH RELAY4R RELAY4T 17 42 17 YL OR OR YL 5 30 5 WH SL SL WH 18 43 18 YL GN GN YL ALARM R ALARM T 6 31 6 RD BL BL RD 19 44 19 YL BN BN YL 7 32 7 RD OR...

Страница 55: ...er ID Installing the SIU 1 Unpack the SIU from its antistatic conductive bag There should also be a plastic bag with two plastic standoffs and two metal screws 2 Push the two standoffs into the holes...

Страница 56: ...d Caller ID and can be optionally equipped with a DTMF Receiver Unit Each Interface contains ring and loop current detection circuits Analog to Digital and Digital to Analog conversions and pulse and...

Страница 57: ...and CN2 connectors on the DTRU4 module 3 Locate the CN1 and CN2 connectors on the LCOBE 4 Position the DTRU4 module so that the CN2 and CN1 connectors align with the CN1 and CN2 connectors on the LCOB...

Страница 58: ...3 24 CO PBX Connections Chapter 3 System Installation Figure 3 16 LCOBE LCOBC w DTRU4 Installation CN2 CN1 CN2 CN3 DTRU4...

Страница 59: ...ns 3 25 Chapter 3 System Installation Table 3 5 LCOB Wiring LCOB Connector LCOB Designation Connector Pin J2 3 Tip 1 2 Ring 1 4 Tip 2 1 Ring 2 J3 3 Tip 3 2 Ring 3 4 Tip 4 1 Ring 4 J4 3 Tip 5 2 Ring 5...

Страница 60: ...3 15 40 15 BK SL SL BK 4 29 4 WH BN BN WH Ring 4 Tip 4 16 41 16 YL BL BL YL 5 30 5 WH SL SL WH Ring 5 Tip 5 17 42 17 YL OR OR YL 6 31 6 RD BL BL RD Ring 6 Tip 6 18 43 18 YL GN GN YL 7 32 7 RD OR OR RD...

Страница 61: ...2 Locate the CN1 and CN2 connectors on the DTRU module 3 Locate the CN1 and CN2 connectors on the DIDB 4 Position the DTRU module so that the CN2 and CN1 connectors match up with the CN1 and CN2 conn...

Страница 62: ...e board BRIB and Voice over internet protocol VOIP card T 1 Interface Board The T 1 Interface Board T1IB provides the T 1 1 544Mbps 24 Voice Channel digital interface circuit control circuitry and syn...

Страница 63: ...ng chart If the CSU is located near the KSU all LBO switches should be ON The SW1 switch 4 of the Line Build Out switch is used for LoopBack control Its switch is used only for hardware test and must...

Страница 64: ...ed format where the system waits for the ANI DNIS information from the carrier When it is received the system routes the call using ICLID processing If this information is not found in the ICLID Route...

Страница 65: ...field DID ICLID ANI number placed in 14 character number field DNIS number followed by programmed name from the DID tables in 24 character name field NONE ICLID ANI number placed in 14 character numb...

Страница 66: ...es one Primary Rate Interface circuit Each circuit contains 23 bearer and one data channel 23B D When a PRIB card is programmed into the XTS system the system interprets all B channels as trunks Thus...

Страница 67: ...ng later in this section for clarification on clocking and cabling when combining BRIB PRIB and T1 cards in one Cabinet Installing the DTRU4 Modules 1 Unpack the DTRU4 modules from their antistatic co...

Страница 68: ...and one data 16Kbps channels 2B D When a BRIB is programmed into the XTS system the system interprets all B channels as trunks Thus one BRIB which contains four 2B D circuits provides eight line appea...

Страница 69: ...tion on clocking and cabling when combining BRIB PRIB and T1 cards in one Cabinet Figure 3 20 BRIB Basic Rate Interface Board Voice Over the Internet Protocol Card The Voice Over the Internet Protocol...

Страница 70: ...ded 512K 640K T1 T1 Minimum 256K 256K 512K 512K Note Assumes network latency is below 120 ms Table 3 17 VoIP Card LED Indications LED Indication ON OFF 09 LAN Speed 100 Mbps 10 Mbps 10 Rx Status Activ...

Страница 71: ...CO PBX Connections 3 37 Chapter 3 System Installation Figure 3 22 VoIP Card No VoIP Modules Installed Figure 3 23 Connection Side of VoIP Module Closeup VoIP Firmware...

Страница 72: ...hone company clock not point to point T1 put the T1 clock switch in the enable position UP to allow it to receive clocking from the telephone company directly and do not install the clock cable Set th...

Страница 73: ...it to receive clocking from the telephone company directly Do not install the clock cable Set the BRIB clock switch in the disable position OFF which allows the BRIB to synchronize its timing off of t...

Страница 74: ...connected to the IN position on the connector on the T1IB2 The clock cable should be connected to the OUT position on T1IB2 and connected to the IN position on the T1IB3 SW3 of T1IB1 should be placed...

Страница 75: ...that you always connect IN of LMU1 to OUT of the BRIB closest to the LMU1 OUT of a BRIB in Cabinet 1 to the IN of next closest BRIB IN of LMU2 to OUT of the BRIB closest to the LMU2 IN from a BRIB in...

Страница 76: ...3 42 CO PBX Connections Chapter 3 System Installation Figure 3 24 Case 1 of Clock Chain Set Clock Source Switch to PRI BRI or to T1...

Страница 77: ...CO PBX Connections 3 43 Chapter 3 System Installation Figure 3 25 Case 2 of Clock Chain...

Страница 78: ...3 44 CO PBX Connections Chapter 3 System Installation Figure 3 26 Case 3 of Clock Chain IN OUT IN OUT OUT IN OUT IN...

Страница 79: ...CO PBX Connections 3 45 Chapter 3 System Installation Figure 3 27 Case 4 of Clock Chain...

Страница 80: ...e Board ETIB board provides the interface to twelve electronic telephones or DSS BLF terminals The card has one LED indicator for off hook in use status The ETIB card extractors are color coded green...

Страница 81: ...L YL DT 8 DR 8 5 30 5 WH SL SL WH VT 3 VR 3 CKT3 17 42 17 YL OR OR YL VT 9 VR 9 CKT9 6 31 6 RD BL BL RD DT 3 DR 3 18 43 18 YL GN GN YL DT 9 DR 9 7 32 7 RD OR OR RD VT 4 VR 4 CKT4 19 44 19 YL BN BN YL...

Страница 82: ...3 48 Station Connections Chapter 3 System Installation Figure 3 28 Electronic Telephone Interface Board ETIB...

Страница 83: ...the station interfaces In addition one LED is mounted on the PCB to indicate the in use state of the connected telephones It will turn on when one or more ports are busy The SLIB can support a DTRU b...

Страница 84: ...onnector Connector Pin 3M Connection 6M Connection M6 3 Tip 6 Tip 6 2 Ring 6 Ring 6 I M5 3 Tip 5 Tip 5 S 2 Ring 5 Ring 5 S M4 3 Tip 4 Tip 4 U 2 Ring 4 Ring 4 E M3 3 Tip 3 Tip 3 6 2 Ring 3 Ring 3 M2 3...

Страница 85: ...air PIN Color Description 1 26 1 WH BL BL WH Ring 1 Tip 1 SLIBE SLIBC Station Ports 13 38 13 BK GN GN BK 2 27 2 WH OR OR WH Ring 2 Tip 2 14 39 14 BK BN BN BK 3 28 3 WH GN GN WH Ring 3 Tip 3 15 40 15 B...

Страница 86: ...o that its CONN1 aligns with CN4 and its CONN2 aligns with the CN3 connector on the SLIB 5 Push the MSGU module onto these connectors to seat it securely MSGU48 to SLIBE or SLIBC 1 Unpack the MSGU48 m...

Страница 87: ...No adjustment is needed if access to the CO is accomplished by standard loop ground start trunk circuits These trunk types are set to 0 dB by default In all cases the maximum modem speed is not as mu...

Страница 88: ...3 54 Station Connections Chapter 3 System Installation Figure 3 29 SLIB w MSGU and DTRU Module Installation DTRU CON2 CON1 CN3 CN4 CN1 CN2 MSGU CONN2 CONN1...

Страница 89: ...nnections 3 55 Chapter 3 System Installation Figure 3 30 SLIBE SLIBC w MSGU and DTRU4 Module Installation CN2 CN1 CN8 CN1 CN7 CN5 CN6 CN2 CONN1 CONN2 CONN1 CONN2 DTRU4 MSGU48 for ports 7 12 MSGU48 for...

Страница 90: ...The DTIB card extractors are color coded green Cables There is one 50 pin female amphenol connector labeled CN2 located on the front of the card This allows the system to be cabled to the main distri...

Страница 91: ...R 16 DATA T 16 5 30 5 WH SL SL WH DATA R 5 DATA T 5 17 42 17 YL OR OR YL DATA R 17 DATA T 17 6 31 6 RD BL BL RD DATA R 6 DATA T 6 18 43 18 YL GN GN YL DATA R 18 DATA T 18 7 32 7 RD OR OR RD DATA R 7 D...

Страница 92: ...3 58 Station Connections Chapter 3 System Installation Figure 3 31 Digital Telephone Interface Board DTIB DTIB12 DTIB24...

Страница 93: ...on so that when AC power fails the batteries will automatically provide power During battery operation the PSU discontinues battery operation if the AC power is reapplied or the battery voltage is too...

Страница 94: ...only SIU 3 RS 232 MISB 4 RS 232 MISB Standard Straight Through Cable 9 PIN 9 PIN RD Standard Null Modem Cable 9 PIN 9 PIN TD RD DSR DTR RD TD DTR 3 CTS RTS SG SG DSR RTS CTS 4 6 7 8 5 2 3 4 6 7 8 5 2...

Страница 95: ...ions are made by the 25 pair connector The wiring connections for the 25 pair cable are identified in Table 3 4 on page 3 20 Figure 3 34 External Paging Wiring Figure 3 35 Loud Bell Wiring RJ21 type C...

Страница 96: ...Wiring from the DTIB to station jack requires one pair wire Digitized voice signaling and power are sent over this pair Figure 3 37 gives details on connections of station jacks to the system and Tab...

Страница 97: ...gives details on connections of station jacks to the system and Table 3 18 gives the configuration of the 25 pair station connector arrangement and punchdown type block Figure 3 38 Electronic Station...

Страница 98: ...rd from the phone This line cord is not be required and should be retained as a maintenance replacement item 2 Lift the plastic number retainer upward and expose the screw underneath Remove the screw...

Страница 99: ...lace it back into its holder Slide the plastic retainer all the way down into its channel Part of the retainer remains above its holder to hold the handset secure for the wall mount configuration 2 Tu...

Страница 100: ...lots on the base plate with the lugs on the 630 A type jack Align the modular connector and slide the telephone into place 5 Place the handset onto the retainer The telephone is now ready for use Refe...

Страница 101: ...tatus Also features such as on hook dialing and handsfree speakerphone operation become inoperable Caller ID Interface Unit Installation The Caller Identification Interface Unit receives the data from...

Страница 102: ...TI System Configuration 1480 00 Switch Settings ON OFF 1440 00 Switch Settings ON OFF Refer to the 1480 or 7480 Manual to confirm the proper switch settings LAN LAN LAN LAN Server CTI Module CTI Modul...

Страница 103: ...guideline in isolating and resolving functional problems that may be encountered as a result of improper use or component failure of the XTS Other failures such as no dial tone from the central office...

Страница 104: ...N O T E S...

Страница 105: ...3 Then make the necessary programming changes in customer database programming to acquire the desired operation General Troubleshooting If feature operation is not the cause of the suspected problem...

Страница 106: ...establish an off hook condition 2 Press the SPEED button and dial 7 on the dial pad This disconnects the keyset from the system and brings up the Test Mode Menu on the keyset s LCD 3 Exit Test Mode by...

Страница 107: ...eyset the keyset display indicates NO DSS The DSS LED test causes all the LEDs to light steady All LEDs remain lit steady until a DSS flexible button is depressed Pressing a DSS button turns on the DS...

Страница 108: ...com On digital keysets the mode of intercom answer is programmable On electronic keysets make sure the intercom mode switch is in the HF position CO Line Station Button won t access CO line station Ch...

Страница 109: ...ent in programming Make sure a Ring Generator Unit RGU has been installed in Cabinet servicing that phone Ensure that correct MSGU MSGU48 is installed SLT can t receive dial tone Ensure DTMF receivers...

Страница 110: ...ing CO Line s are not ringing Check CO Line Ring Assignment in programming Noise or Crosstalk on the line CO Line checks fine at demarcation point with system isolated Check whether CO lines are bundl...

Страница 111: ...ons Complete system failure Check AC power source Replace the PMU Replace the MPB Reset the system SMDR and display phone time of day incorrect Re program system time and date Loss of system intercom...

Страница 112: ...nes and CO Line do not operate Loss of 5VDC Check LEDs on PSU Check power switch Battery Back up for system not working Check to ensure BATT SW is on Table 4 11 Miscellaneous Interface Board MISB Prob...

Страница 113: ...r Unit RGU Problem Possible Solutions Single Line Telephones do not ring when called on intercom Check RGU connection Message Waiting signal to Single Line Telephones with message waiting lamps does n...

Страница 114: ...in with a single character and are followed by a space another character and an optional digit or digits All commands are executed using the Enter key Password The password for the Maintenance feature...

Страница 115: ...SERV STAT Out of Service OOS status can indicate the entire card is out of service or a specific station is not installed or installed but not operational In Service INS status can indicate a specific...

Страница 116: ...Service OOS status can indicate the entire card is out of service or a specific station is not installed or a station is installed but not operational In Service INS status can indicate a specific sta...

Страница 117: ...1 026 INS Bothway 1 2 DTMF CO IDLE 2 027 INS Bothway 1 2 DTMF CO IDLE 3 028 INS Bothway 1 2 DTMF CO IDLE 4 029 INS Bothway 1 2 DTMF CO IDLE 5 02a INS Bothway 1 2 DTMF CO IDLE 6 02b INS Bothway 1 2 DT...

Страница 118: ...then press Enter 3 Then type d space r Enter Table 4 16 Event Trace Buffer Commands Command Function t space Enter Displays the current status of the Event trace buffer t space 0 Enter Turns the Trac...

Страница 119: ...cquiring system information that leads to a quick resolution of problems that may occur This is all done without interfering with ongoing call processing or normal system operation andinmanycasesmaybe...

Страница 120: ...wing The three options are entered as follows The data obtained from these commands is in hexadecimal format and is used primarily for manufacture level support The Monitor feature is intended for use...

Страница 121: ...2 Type the specific board CO line or Station number of the trace desired or Type all if all boards CO line or Station events are desired B Board event trace traces events associated with PCBs C CO Lin...

Страница 122: ...nstructed by personnel at VODAVI Technical Support do not leave the trace mode enabled for extended periods of time The system dumps the requested event s trace which may use up paper or fill memory b...

Страница 123: ...W E R 1 3 1 9 1 8 3 0 5 0 1 e 0 3 0 0 0 0 0 0 0 0 C 0 0 3 1 K 1 1 0 0 T A L K S e i z e A c k 1 3 1 9 1 8 4 0 0 2 1 f 0 3 0 0 0 0 0 0 0 0 K 1 1 0 0 C 0 0 3 1 C O L _ C O N N E C T E D R i n g U p d a...

Страница 124: ...TS c Select the Zmodem protocol then click Send or For ECOM a Use the files panel to select the upload option b Then select the Zmodem upload protocol and click OK c Select the object code file to be...

Страница 125: ...will display 3 Type u to select the upload download flash rom software option The following password prompt will display 4 Type the remote admin password 3226vodavi default password then press Enter X...

Страница 126: ...formed but firmware upgrades can be done through the admin port Locating the VoIP Card through the MPB 1 Attach a straight through cable to the MPB RS 232 19 2K 2 When prompted for a password type con...

Страница 127: ...een will display Figure 4 12 VoIP Network Configuration Printout maint d s4 SLOT BRD TYPE SERV STAT BRD OPTS FW VER 04 VOIP INS 0 01A 7 CO STATUS PULSE DTMF CO PBX STATE 1 INS Bothway Enabled DTMF CO...

Страница 128: ...ystem Call Status Printout Select s s to access Call Status for All Channels Figure 4 16 VoIP Call Status for All Channels Type b at the stat prompt to return to the main menu IP Address 102 38 56 1 G...

Страница 129: ...complete the VoIP card is reset All VoIP COs are automatically placed back in service Resetting the VoIP Card From the main menu select r and press Enter The VoIP card returns the message VoIP card w...

Страница 130: ...300 0 18 C0001 IDLE Release Ack 1408178 01b 0250 0300 0 18 C 2 VOIPp IDLE RELEASE ACK 1408178 01b 0103 0300 0 18 C0002 IDLE Release Ack 1408179 01c 0350 0300 0 18 C 3 VOIPp IDLE RELEASE ACK 1408180 01...

Страница 131: ...eral processor PP HDLC PP to MP HDLC or toward from H 323 Table 4 17 HDLC Messages Message Description TRK_CMD_CALL_FST Call start request FastStart from MP TRK_CMD_CLR_REQ Call clear request from MP...

Страница 132: ...sent RV_EVT_CHANNEL_STATE_CHANGED Channel state has been changed connected idle disconnected etc RV_EVT_CALL_NEW_RATE Reports changes in call rate RV_EVT_CALL_CAPABILITIES Reports changes in the remo...

Страница 133: ...er known IP address on the local network Verify that the IP address and subnet mask is correct Check cabling for correct network connections Contact the network administrator if addresses are correct...

Страница 134: ...4 32 VOIP Maintenance and Troubleshooting Chapter 4 Maintenance and Troubleshooting...

Страница 135: ...DTRU4 Installation 3 51 Dual Tone Receiver Unit 1 10 Dump Memory Data 4 18 E Electrical Specifications 2 8 Electronic Telephone Confidence Tones 2 10 Telephone Interface Board 3 46 Telephone Signals...

Страница 136: ...1 Relay Alarm Unit 1 11 RGU 3 13 RGU3 1 5 Ring Generator Unit 1 5 Installation 3 13 S Serial Interface Unit 1 11 3 22 Single Line Confidence Tones 2 11 Interface Board 3 49 Signals 2 11 Site Preparati...

Страница 137: ...hooting 4 24 Voltage Selector Switch 3 13 W Wall Mounting Digital Telephone 3 65 Electronic Telephone 3 64 Wiring Battery Back Up 3 59 Electronic Keyset 3 63 LCOB 3 26 MISB 3 61 MISU 3 21 MPB and SIU...

Страница 138: ...iv Index...

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