
2550 Video Phone User Manual IMT
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4-1 Troubleshooting
If you encountered problem while using this phone, don’t panic! Please refer to
the troubleshooting list here; maybe you can solve the problem by yourself!
Scenario
Solution
Nothing is displayed
on LCD display, or
malformed text /
graphic is displayed
Check the connection between power jack of A/C
adapter and the phone. Make sure it’s securely
connected.
Plug the A/C adapter into power outlet on the wall,
if it’s not plugged in.
Please check the status of power outlet, maybe it’s
not powered.
Disconnect the power jack and A/C adapter, and
reconnect it again after about 10 seconds.
Press “SPEAKER” or “HEADSET” button on the
phone, or lift handset. If you can hear dial tone,
please return this IP phone to your dealer.
Press key once, make sure the phone is not in
TV-OUT mode.
If you just tried to upgrade firmware and you see
malformed text displayed on LCD display, contact
your dealer for assistance.
If the problem can not be solved by solutions listed
above, please contact your dealer of purchase for
assistance.
I can not hear dial
tone
Please check the cable connection between IP
phone and handset.
Replace the cable used to connect IP phone and
handset with a new one. (If you don’t have
another cable, bring the old cable to a telephone /
computer store and show them, they can help).
If you can’t hear dial tone from handset, try to
press ‘SPEAKER’ button on the phone, to see if