Administration Overview
5
Use the Request Manager Admin Portal for system administration tasks.
This chapter describes how to use the Request Manager Admin Portal to configure Request Manager system
settings for Active Directory, manage roles, connect to vCloud Director, change workflow and email
notification settings, customize blueprints, and define providers.
This chapter includes the following topics:
n
“Active Directory,”
on page 31
n
“Request Manager Roles,”
on page 35
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“Connecting to Multiple Instances of VMware vCloud Director,”
on page 37
n
“Incoming Email Server,”
on page 44
n
“Workflow Management,”
on page 47
n
“Cloud Blueprints,”
on page 57
n
“Defining Providers,”
on page 59
n
“Polling Service,”
on page 60
Active Directory
Request Manager populates user data by accessing the same Microsoft Active Directory domain used by
vCloud Director.
In a default install, Request Manager's Active Directory server should be located within the same domain as
vCloud Director's. Active Directory integration requires there is an existing single group or organization unit
within the directory to which every user belongs. For example, Domain Users.
Active Directory users are imported as People in Request Manager. A person can be a Customer or an Officer
- where an Officer has permissions to access the Request Manager Admin Portal for administration purposes.
Active Directory users are first imported into Request Manager during installation and configuration. Active
Directory users that were selected as administrators during installation and configuration are Officers.
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