TROUBLESHOOTING AND TECHNICAL SUPPORT
Products are often returned due to a technical problem rather than a defective
product. Replacement may result in unnecessary shipping charges billed to
you. Our trained support personnel can often resolve the problem over the
phone. For more information on warranty service or repair, after the warranty
period, please contact our Support Department.
Customer support and quality service are integral parts of VIZIO’s commitment
to service excellence. For technical assistance contact our VIZIO Technical
Support Department via email or phone. Please have your VIZIO model
number, serial number, and date of purchase available before your call.
Phone:
Fax:
Email:
Web:
(877) 698-4946
(949) 585-9563
[email protected]
www.vizio.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
There is no
power.
• Press the
POWER
button on the remote control or on the top of your Sound Bar.
• Ensure the power cord is securely connected.
• Ensure the light on the power adapter is glowing green.
• Plug a different device into the electrical outlet to verify that the outlet is working
correctly.
There is no
sound.
• Increase the volume. Press
Volume Up
on the remote control or on the top of your
Sound Bar.
• Press
MUTE
on the remote to ensure the Sound Bar is not muted.
• Press INPUT on the remote or on the top of your Sound Bar to select a different
input source.
• If you are using the 3.5mm output from your TV, be sure that is connected to an
audio OUTPUT and not audio INPUT. Some TVs use 3.5mm audio INPUT for devices
such as computers.
• Your TV may be set to variable audio output. Confirm that the audio output setting is
set to FIXED or STANDARD, not VARIABLE. Consult your TV’s user manual for
more detailed information.
I hear buzzing or
humming.
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing
persists. If it does not, the problem may be with the original device.
• Connect your device to a different input on the Sound Bar.
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