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Troubleshooting & Technical Support

do you have questions?

Let us heLP!

youR PRoduCt inCLudes FRee LiFetiMe teCh suPPoRt

Phone:

Email:

Web:

(877) 878-4946 (TOLL-FREE)

[email protected]

www.VIZIO.com/support

Hours of operation:

Monday - Friday: 5 aM TO 9 PM (PST)

Saturday - Sunday: 8 aM TO 4 PM (PST)

The VIZIO support team is highly trained

and is based in the United States.

We can help with:

• New Product Setup
• Connecting Your Devices
• Technical Problems
• and More

We speak English • Se habla Español • Nous parlons Français

Содержание SB4020MA0M420SL

Страница 1: ...LS CONNECTIONS CONNECTING YOUR DEVICES USING THE ON SCREEN MENU USING THE USB MEDIA PLAYER USING VIZIO INTERNET APPS TROUBLESHOOTING SUPPORT Help SPECs warranty LEGAL MODELS E3D320VX E3D420VX E3D470VX MODELS M320SL M370SL M420SL M470SL M550SL ...

Страница 2: ...hanging the factory default picture settings or enabling other features will increase power consumption that could exceed the limits necessary to qualify for ENERGY STAR rating HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC SRSTruSurround HD and SRSTruVolume are trademarks of SRS Labs Inc TruSurround HD and TruVolume techno...

Страница 3: ...d design limits Misuse may result in electric shock or fire To prevent your TV from being damaged the following instructions should be observed for the installation use and maintenance of your TV Read the following safety instructions before operating your TV Keep these instructions in a safe place for future reference To reduce the risk of electric shock or component damage switch off the power b...

Страница 4: ... to power surges Do not attempt to repair or service your TV yourself with the apparatus When a cart is used use caution when moving the cart apparatus combination to avoid injury from tip over Unplug this apparatus during lightning storms or when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way ...

Страница 5: ...de the cord and cause fire or electric shock When your TV will not be used for an extended period of time unplug the power cord To reduce risk of electric shock do not touch the connector with wet hands Insert batteries in accordance with instructions Incorrect polarities may cause the batteries to leak which can damage the remote control or injure the operator Do not expose batteries to excessive...

Страница 6: ...evision stations and with cable and satellite TV services gaming consoles VCRs DVD players and similar products For additional information please contact the parties listed below as appropriate FCC US Federal Communications Commission Web www fcc gov Phone 1 888 CALL FCC 1 888 225 5322 TTY 1 888 TELL FCC 1 888 835 5322 Fax 1 866 418 0232 E mail fccinfo fcc gov NTIA National Telecommunications and ...

Страница 7: ...n to grounding electrodes and requirements of the grounding electrode Ground Clamp Antenna Lead In Wire Antenna Discharge Unit NEC Section 810 20 Grounding Conductors NEC Section 810 21 Ground Clamps Power Service Grounding Electrode System NEC ART 250 part H Electric Service Equipment Lightning Protection For added protection of the TV during a lightning storm or when it is left unattended or unu...

Страница 8: ...n Screen Menu 21 Changing the Input Source 22 Changing the Screen Aspect Ratio 22 Setting Up Closed Captioning 23 Changing the Appearance of Digital Closed Captions 23 Activating the Sleep Timer 24 Setting the Auto Power Off Feature 24 Adjusting the Picture Settings 24 Adjusting the Advanced Picture Settings 25 Adjusting the Color Temperature 26 Adjusting the Picture Size and Position 27 Resetting...

Страница 9: ...Guided Setup 41 Using the Info Window 42 Using the USB Media Player 43 Using the USB Media Player 43 Connecting a USB Thumb Drive to the TV 43 Playing USB Media 43 Using VIZIO Internet Apps 46 Using the VIA Shortcut Buttons 46 Using the VIA Dock 46 Moving an App on the VIA Dock 46 Adding a New App to the VIA Dock 47 Removing an App from the VIA Dock 47 Creating and Managing User Profiles 47 Creati...

Страница 10: ...ling the TV Your TV can be installed in two ways On a flat surface using the included stand On a wall using a VESA standard wall mount not included Installing the TV Stand Your TV includes a stand designed to support the weight of the TV and keep it from falling over However the TV can still fall over if It is placed on an uneven unstable or non level surface It is pushed pulled or otherwise impro...

Страница 11: ...hrough the bottom of the stand 3 Insert and tighten the six 6 screws as shown in illustration A 4 Insert the assembled stand into the bottom of the TV Tighten the four 4 screws as shown in illustration B 5 Move the TV with attached stand into an upright position and place on a flat level and stable surface 6 To ensure proper ventilation leave at least 1 of space between the back of the TV and any ...

Страница 12: ...n a wall requires lifting To prevent injury or damage to the TV ask someone to help you M320SL M370SL M420SL Screw Size M6 M6 M6 Screw Pitch 1 0mm 1 0mm 1 0mm Hole Pattern 200mm V x 200mm H 200mm V x 400mm H 400mm V x 400mm H M470SL M550SL Screw Size M6 M8 Screw Pitch 1 0mm 1 25mm Hole Pattern 400mm V x 400mm H 400mm V x 400mm H Be sure the mount you choose is capable of supporting the weight of t...

Страница 13: ...1 6 Use only with a UL listed wall mount bracket rated for the weight load of this TV See Appendix A Specifications for the weight of this TV ...

Страница 14: ...le satellite or antenna Optical Audio Out Connect optical SPDIF audio device such as home audio receiver Stereo Audio Out Connect 3 5mm audio device such as sound bar HDMI Connect HDMI device PC Audio In Connect 3 5mm PC audio cable RGB Connect PC Component Compsite Connect component or composite device USB Connect USB thumb drive to play photo music or video ...

Страница 15: ...nna Optical Audio Out Connect optical SPDIF audio device such as home audio receiver Stereo Audio Out Connect 3 5mm audio device such as sound bar HDMI Connect HDMI device HDMI 4 on M420SL M470SL M550SL only PC Audio In Connect 3 5mm PC audio cable RGB Connect PC Component Compsite Connect component or composite device USB Connect USB thumb drive to play photo music or video ...

Страница 16: ...2 9 Side Panel Side Panel POWER Turn TV off or on MENU Open the on screen menu CHANNEL UP DOWN Change the channel VOLUME UP DOWN Increase or decrease volume level INPUT Change input source ...

Страница 17: ...2 10 Front Panel Front Panel REMOTE SENSOR When using the remote aim it directly at this sensor ...

Страница 18: ... to the previous on screen menu Power Turn TV on or off Menu Display the on screen menu Info Display the info window Dash Use with number pad to manually enter a digital sub channel For example 18 4 or 18 5 Channel Up Down Change the channel Guide Display the info window Last Return to the channel last viewed Number Pad Manually enter a channel Volume Up Down Increase or decrease loudness of the a...

Страница 19: ...n screen menu Power Turn TV on or off Menu Display the on screen menu Info Display the info window Dash Use with number pad to manually enter a digital sub channel For example 18 4 or 18 5 Channel Up Down Change the channel Guide Display the info window Last Return to the channel last viewed Number Pad Manually enter a channel Volume Up Down Increase or decrease loudness of the audio Ok Select the...

Страница 20: ...en menu SHIFT Press and hold while pressing another key to enter a capital letter Alt Press and hold while pressing another key to enter a blue character For example press ALT and W to enter a character V I A Shortcut buttons Control VIZIO Internet Apps do not cover this area This is the transmitter ...

Страница 21: ...partment 3 Replace the battery cover A A A B A T T E R Y A A A B A T T E R Y A A A B A T T E R Y A A A B A T T E R Y M420SL M470SL M550SL Use only good quality batteries Inserting the batteries incorrectly may result in cracking or leakage that may cause a fire or result in injury Dispose of old or dead batteries in accordance with local hazardous waste regulations Keep batteries away from childre...

Страница 22: ... Resolution Game Console Cable Satellite Box DVD Blu ray Player Your TV can be used to display output from most devices 1 Verify that your device has a video port that matches an available port on the TV HDMI Component etc 2 Turn the TV and your device off 3 Connect the appropriate cable not included to the TV and the device 4 Turn the TV and your device on Set the TV s input to match the connecti...

Страница 23: ...s a PC display 1 Connect an RGB cable not included to your PC and the RGB port on the back of the TV This cable transmits video 2 Connect a 3 5mm cable not included to your PC and the PC Audio In port on the back of the TV This cable transmits audio 3 Set your PC s resolution to match the resolution of your TV See Appendix B Specifications Personal Computer ...

Страница 24: ...to an audio device such as a receiver or sound bar 1 Verify that your device has a video port that matches an available port on the TV Optical 3 5mm etc 2 Turn the TV and your audio device off 3 Connect the appropriate cable not included to the TV and the device 4 Turn the TV and your device on 3 5mm Cable Optical SPDIF Cable GOOD BETTER ...

Страница 25: ... sound to an audio device such as a receiver or sound bar 1 Verify that your device has a video port that matches an available port on the TV Optical 3 5mm etc 2 Turn the TV and your audio device off 3 Connect the appropriate cable not included to the TV and the device 4 Turn the TV and your device on 3 5mm Cable Optical SPDIF Cable GOOD BETTER ...

Страница 26: ... Connect an ethernet cable to your router and to the ethernet port on the back of the TV See below 2 Use the Guided Network Setup to configure the TV Connecting to your network on page 19 Connecting to a Wireless Network 1 Ensure you have a router or modem broadcasting as high speed wireless signal 802 11n recommended 2 Use the Guided Network Setup to configure the TV See Ethernet Cable Router Mod...

Страница 27: ...starts 2 Use the Up Down Arrow buttons on the remote to highlight Home Mode Setup and press OK 3 Use the OK and Arrow Up Down buttons on the remote to read and accept the Terms of Service and Privacy Policy for Yahoo TV Widgets When you are finished highlight Next and press OK 4 Select the name of your wireless network from the list of available networks and press OK Enter the network key using th...

Страница 28: ...pect ratio Set up closed captioning Activate the sleep timer Adjust the picture settings Adjust the audio settings Change network settings Change TV settings Access the help menu Navigating the On Screen Menu To open the on screen menu press the MENU OK button on the remote Use the Arrow buttons to highlight a menu option and press the MENU OK button to select that option While navigating the on s...

Страница 29: ... the Arrow buttons to highlight your desired screen mode and press OK Normal preserves the content s original aspect ratio Since the 4 3 aspect ratio is not large enough to fill the TV s screen black bars are added to the left and right of the display image Wide stretches a 4 3 aspect ratio picture to the edges of the screen Since the picture is being stretched the display image may appear distort...

Страница 30: ...t the caption channel you wish to display then press EXIT Caption channels usually display different languages For example CC1 may display English captions and CC2 may display Spanish captions Changing the Appearance of Digital Closed Captions Digital closed captions can be displayed according to your preference To change the appearance of digital closed captions 1 From the Closed Caption menu use...

Страница 31: ... to turn off after 10 minutes if no signal is being displayed on the screen This feature can be deactivated To set the Auto Power Off feature 1 From the Sleep Timer menu use the Up Down Arrow buttons on the remote to highlight Auto Power Off and press OK The Auto Power Off menu is displayed 2 Highlight Off or 10 min and press OK Press Exit Adjusting the Picture Settings Your TV display can be adju...

Страница 32: ...intensity of the picture colors Tint Adjusts the hue of the picture This setting is useful in adjusting the flesh tones in the picture If flesh appears too orange reduce the level of color before adjusting tint Sharpness Adjusts the edge sharpness of picture elements It can be used to sharpen non HD high definition content however it will not produce detail that does not otherwise exist Adjusting ...

Страница 33: ...t Color Temperature then press OK The Color Temperature menu is displayed 3 Use the Arrow buttons on the remote to highlight Color Temperature then use the Left Right Arrow buttons to change the color temperature preset Cool produces a blue hued picture Computer optimizes the picture for use as a PC monitor Normal is optimized for television viewing Custom allows you to manually change each of the...

Страница 34: ...timal size and position RGB input only Horiz Position Adjusts the horizontal left right position of the display image Vertical Position Adjusts the vertical up down position of the display image Horizontal Size Adjusts the width of the display image Fine Tune Adjusts the height of the display image RGB input only 5 When you have finished adjusting the color temperature press the EXIT button on the...

Страница 35: ...ion between the display image and the accompanying audio track TV Speakers Turns the built in speakers on or off Advanced Audio See Adjusting the Advanced Audio Settings on page 29 Equalizer Settings Adjusts the boost or attenuation of different frequencies This setting is only available when SRS TruSurround HD is set to Off Change the equalizer presets by selecting Jazz Classical Pop Rock or Flat...

Страница 36: ... movies providing deep rich bass and delivering crisp details and clear intelligible dialog Select Surround or Standard SRS TruVolume TruVolume intelligently normalizes volume fluctuations due to television commercials or channel changes Select On or Off Digital Audio Out Changes the type of processing for the Optical output when connected to a home theater audio system Select Off Dolby Digital or...

Страница 37: ...o connect to a wireless network whose network name SSID is being broadcast If your TV is connected to a network with an Ethernet cable you will not see the wireless network connection menu You must disconnect the Ethernet cable to set up a wireless network connection 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the Network...

Страница 38: ...s can fine tune the network settings using the Manual Setup feature To change advanced network settings 1 From the Network Connection menu highlight Manual Setup and press OK The Change Settings menu is displayed 2 Use the Arrow and OK buttons to adjust each setting DHCP Dynamic Host Configuration Protocol This setting must be turned Off to change any of the other settings IP Address The IP addres...

Страница 39: ... Name the TV inputs Set up parental controls Change the on screen menu language Set the time Adjust the CEC settings Adjust the VIZIO logo settings Changing the Input Source To quickly access the Input Source menu press the INPUT button on the remote To change the input source from the Settings menu 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on th...

Страница 40: ...Scan The auto channel scan begins 2 Wait until the channel scan is 100 complete Highlight Done and press OK 3 Press the EXIT button on the remote Adding New Channels Occasionally you may need to add a new analog channel or add a new range of channels You can do this by using the Partial Channel Search and Add Analog Channel options To add a range of new channels 1 From the Tuner menu highlight Par...

Страница 41: ...me channels you do not want to view You can remove these channels from the TV s memory with the Skip Channel feature Channels that have been removed with the Skip Channel feature can still be viewed if the channel is entered using the Number Pad If you wish to completely block a channel from being viewed use the parental controls See Using the Parental Controls on page 35 To remove a channel 1 Fro...

Страница 42: ...u highlight Digital MTS and press OK The Digital MTS menu is displayed 2 Select your preferred language English French or Spanish Press OK 3 Press the EXIT button on the remote Using the Parental Controls The TV s parental controls allow you to prevent the TV from displaying certain channels or programs without a password Accessing the Parental Controls Menu To access the Parental Controls menu 1 ...

Страница 43: ...t for children and at other times broadcast programs that are meant for mature audiences You may not want to block the channel completely using a channel lock but you may wish to block certain programs from being viewed When this is the case you can use the TV s Rating Block feature to block content based on its rating For a list of content ratings and their definitions visit www tvguidelines org ...

Страница 44: ...ghlight Yes and press OK Changing the Names of the Inputs To make it easier to recognize the different devices attached to the inputs on your TV you can rename the inputs For example if you have a DVD player connected to the Component input you can rename that input to display DVD Player To change the name of an input 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the ...

Страница 45: ...time you must be connected to the internet via an Ethernet cable or a wireless network 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the Settings icon and press OK The Settings menu is displayed 3 Use the Arrow buttons on the remote to highlight Time Local Settings and press OK The Time Local Settings menu is displayed 4 Hi...

Страница 46: ...ect Enable System Audio Control When system audio control is on you can control your device s audio using the TV s remote control Device Discovery Use this function to determine if your device is connected and supports CEC 5 Press the EXIT button on the remote Turning the VIZIO Logo On or Off The VIZIO logo on the front of your TV is set to light up when the TV is on You can change this setting if...

Страница 47: ...ghlight System Info and press OK 4 Use the Up Down Arrow buttons to scroll through the system information 5 When you are finished reviewing the system information press the EXIT button on the remote Resetting the TV Settings To reset the TV s picture and audio settings 1 Press the MENU button on the remote The on screen menu is displayed 2 Use the Arrow buttons on the remote to highlight the Help ...

Страница 48: ...e you would like to Restore Defaults This will erase any custom settings 5 Highlight Yes and press OK The TV displays Memory is being cleared The TV will reset shortly 6 Wait for the TV to turn off The TV will turn back on shortly afterward and the Setup App will begin Using Guided Setup The TV s Setup App can be used to easily set up the TV tuner or to connect the TV with your network To access g...

Страница 49: ...n one time to display channel and input information Press the INFO or GUIDE button two times to display the program title and closed captioning information Press the INFO or GUIDE button three times to display the program description Digital Episode Guide Info Window Program Description Program Title CC Information Channel Input Information ...

Страница 50: ...c or images onto a USB thumb drive Remember The USB thumb drive must be formatted as FAT32 Files on the USB thumb drive must end in a supported file extension mp3 jpg etc The player is not designed to play media from external hard drives or mp3 players To play your USB media 1 Connect your USB thumb drive to the USB port on the side of the TV 2 Highlight the Media App and press OK The Media App la...

Страница 51: ... Displays song title album title and artist name Back Button Highlight this button and press OK if you would like to return to the previous screen Connected Sources Displays connected USB devices To change source highlight it and press OK Page Information If your USB thumb drive has more files than can be displayed on a single screen you can move between pages by highlighting this area and pressin...

Страница 52: ...y highlighting this area and pressing Left Right Arrow Back Button Highlight and press OK to return to left column Connected Sources Displays connected USB devices To change source highlight it and press OK Current Folder Back Button Highlight this button and press OK if you would like to return to the previous screen Sort by Name or Date View Thumbnails List View Folder Settings Toggle Music Phot...

Страница 53: ... the size of the main display window when an App is open in the sidebar Red Exit from an open App or to close the App Dock Green View settings for an open App Using the VIA Dock The VIA Dock is where all of your VIA Apps are accessed To use the VIA Dock and launch an App 1 Press the V Button on the remote 2 Highlight a VIA App by scrolling left and right using the Left Right Arrow buttons on the r...

Страница 54: ...Profiles User profiles allow you to keep a customized set of Apps in the VIA Dock For each profile you create a different set of Apps and App settings are saved Creating an Owner PIN Creating an owner PIN allows you to restrict access to the Administrative Controls menu in the Profile App You can also restrict other profiles from installing new Apps To create an owner PIN 1 Press the V Button on t...

Страница 55: ...on screen keyboard then press OK The Create Profile menu is displayed 8 Highlight Avatar and press OK The Avatar menu is displayed 9 Highlight a picture for your profile and press OK The Create Profile menu is displayed 10 Highlight Create Profile PIN and press OK The PIN Creation menu is displayed 11 Enter a 4 digit passcode using the Number Pad on the remote or the on screen number pad Write dow...

Страница 56: ... Restoring the VIA Dock to the Factory Default Settings The VIA Dock and all of its installed Widgets can be restored to the factory default settings If you restore the VIA dock to the factory default settings all changes you have made to the VIA dock will be lost To restore the VIA Dock to the factory default settings 1 Press the V Button on the remote 2 Highlight the Profile App by scrolling lef...

Страница 57: ...OLL FREE techsupport VIZIO com www VIZIO com support Hours of operation Monday Friday 5 am to 9 pm PST Saturday Sunday 8 am to 4 pm PST The VIZIO support team is highly trained and is based in the United States We can help with New Product Setup Connecting Your Devices Technical Problems And More We speak English Se habla Español Nous parlons Français ...

Страница 58: ... on the remote control Press the MUTE button on the remote to ensure mute is off Check the audio settings See Adjusting the Audio Settings on page 28 Ensure the speakers are set to On Ensure no headphones are connected to the TV Check the audio connections of external devices Blu ray player game console cable satellite box that are connected to the TV If you are using an antenna the signal strengt...

Страница 59: ...s may not display correctly These types of occurences are inherent to this type of product and do not constitute a defective product I see noise or static on the screen When your TV s digital capabilities exceed a digital broadcast signal the signal is up converted improved to match your TV s display capabilities This up converting can sometimes cause irregularities in the image If you are using a...

Страница 60: ...LED Edge Lit LED Refresh Rate 120 Hz SPS 120 Hz SPS 120 Hz SPS 120 Hz SPS 120 Hz SPS Maximum Resolution 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 Pixel Pitch 364 mm x 364 mm 427 mm x 427 mm 485 mm x 485 mm 542 mm x 542 mm 630 mm x 630mm Dynamic Contrast Ratio 200 000 1 200 000 1 200 000 1 200 000 1 200 000 1 Response Time 8 ms 8 ms 8 ms 8 ms 8 ms Brightness 360 nits 360 nits 360 ...

Страница 61: ...nish French Ambient Light Sensor Yes Yes Yes Yes Yes Remote Control Model XRT110 XRT110 XRT300 XRT300 XRT300 Certifications CSA CSA US FCC Class B HDMI 1 4 CSA CSA US FCC Class B HDMI 1 4 CSA CSA US FCC Class B HDMI 1 4 CSA CSA US FCC Class B HDMI 1 4 CSA CSA US FCC Class B HDMI 1 4 Compliance Energy Star Energy Star Energy Star Energy Star Energy Star Voltage Range 120V 50 60 Hz 120V 50 60 Hz 120...

Страница 62: ...e of customer misuse modifications or adjustments as well as installation and set up issues or any repairs attempted by anyone other than by aVIZIO authorized service center Products with unreadable or removed serial numbers or requiring routine maintenance are not covered This one year limited warranty does not cover Products sold AS IS FACTORY RECERTIFIED or by a non authorized reseller THERE AR...

Страница 63: ...s not expressly approved by the party responsible for compliance with the FCC Rules could void the user s authority to operate this equipment Caution Always use an AC DC power adapter that is properly grounded Use the AC cords listed below for each area USA UL Canada CSA Germany VDE UK BASE BS Japan Electric Appliance Control Act Open Source Software Notice Your VIA device may contain GPL executab...

Страница 64: ...NSE AGREEMENT The following terms and conditions govern the use of any software on your VIZIO HD TV 1 General The software documentation and any fonts accompanying this License Agreement whether on disk in read only memory on any other media or in any other form collectively the VIZIO Software are licensed not sold to you by VIZIO Inc VIZIO for use only under the terms of this License Agreement an...

Страница 65: ...ence and you acknowledge and agree that VIZIO does not guarantee their accuracy You understand that by using any of the VIA Services you may encounter content that may be deemed offensive indecent or objectionable which content may or may not be identified as having explicit language Nevertheless you agree to use the VIA Services at your sole risk and that VIZIO shall have no liability to you for ...

Страница 66: ...ATION OF LIABILITY FOR PERSONAL INJURY OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS LIMITATION MAY NOT APPLY TO YOU In no event shall VIZIO s total liability to you for all damages other than as may be required by applicable law in cases involving personal injury exceed the amount of twenty five dollars 25 00 The foregoing limitations will apply even if the above stated remedy fails of its es...

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