ViVOpay Kiosk II User Guide
631-0071-01 ViVOtech
Proprietary
Page
21 of 23
5 Troubleshooting
The ViVOpay Kiosk II readers are reliable and easy to troubleshoot. The components that may
require troubleshooting include the power module (if applicable), the reader, and the serial cable.
Symptom
Possible Cause
Remedy
General Issues
Reader does not appear to
be powered on (no LEDs lit).
•
Reader not powered on or incorrect
voltage.
•
Incorrect power supply used.
•
Improper use of internal power
supply provided by the Kiosk
•
Check cable connections.
•
Verify that power is on and correct voltage
and current are present.
•
Make sure that the correct pins are
utilized.
•
Make sure that the power provided is
within the specified range of the Kiosk
II reader.
•
Make sure that the correct polarity is
observed.
•
For more information, refer to the
Input Voltage under the Electrical
specification section.
•
Replace the power module.
•
Replace the reader.
Reading Cards/Fobs/Phones
LEDs do not light and beeper
is not audible when
card/fob/phone is presented.
•
Card/fob/phone not properly
presented.
•
RF interference.
•
Unsupported card used.
•
Wrong firmware (contact your local
support representative).
•
Present card/fob/phone closer to the
reader antenna, and ensure it is parallel
to the face of the reader.
•
Verify that the card/fob/phone is
valid/current.
•
Test with “ViVOcard Contactless Test
Card” part number 241-0015-03 Rev A.
•
Verify that the Phone Wallet is enabled for
payments.
•
Try a different card/fob/phone.
•
Check to see if card/fob/phone is
damaged.
•
Verify that phone cover is correctly
attached to phone (Nokia 3220).
•
Verify that correct firmware is loaded on
reader (local support representative only).
•
Power cable plug is fully inserted.
•
Replace the reader.
Some cards/fobs/phones
read, but not all.
•
Possible bad card/fob/phone.
•
Unsupported card used.
•
Wrong firmware (contact your local
support representative).
•
Check to see if card/fob/phone is
damaged.
•
Verify that phone cover is correctly
attached to phone.
•
Verify that correct firmware is loaded on
reader (local support representative only).
