ViVOpay 8100e User Guide
18
Troubleshooting and Maintenance
You also need a PC with a USB port. The PC should have the required USB driver USBSER.SYS
and HID.DLL files. If not, they are available for download from Microsoft’s website.
To upgrade the firmware
1.
Make sure you have the USBSER.SYS and HID.DLL files installed on the PC.
2.
Copy the firmware image and ViVO download utility, provided by ViVOtech Support or
your ViVOtech representative, to the PC you are using for the upgrade.
3.
Copy the vivopay.inf file to the Windows\inf directory.
4.
Connect the USB data cable to the ViVOpay 8100e and PC (see
“Connect Data and
Power” on page 7
).
5.
Double click the ViVO download utility icon or .exe to start the utility.
6.
Power on the ViVOpay 8100e. The bootloader version appears under the ViVOtech logo.
7.
Click
Download Image
.
8.
When prompted, locate and select the firmware (.hex file) to download and click
OK
.
A progress bar indicates the status of the download. It will take approximately eight
minutes to complete the download.
9.
When the download is complete disconnect the ViVOpay 8100e from the PC and power.
The new firmware will be active next time you apply power to the ViVOpay 8100e.
10. Connect the ViVOpay 8100e to the POS with the appropriate data cable.
11. Reconnect power.
