ViVOpay 8100e User Guide
15
Troubleshooting and Maintenance
1.
Press
4
on the
ViVOpay AR Diagnostics
screen. The
Keypad Test
screen is displayed.
2.
Press key
1
. The screen then asks for the next key in sequence.
3.
Continue pressing each key as requested.
When you have finished testing the keys, the keypad will be tested for intrusion. Remove
your hand and any other object from the keypad until the test is complete.
Note:
If the tamper value is too high (failed), the ViVOpay 8100e will not accept PIN entry. To
see if the keypad passed the tamper test, use the
Test Results Summary
option. Readers
that fail the keypad tamper test should be returned for recalibration.
LED Test
This test asks you to verify that all of the LEDs are working correctly. The results will be displayed
on the LCD.
1.
Press
5
on the
ViVOpay AR Diagnostics
screen. The
LED Test
screen is displayed.
2.
Press
ENTER
if all four LEDs flash on and off in sequence otherwise, press
CANCEL
to
indicate that the LEDs did not flash. The ViVOpay AR Diagnostics screen appears.
Tone Test
This test asks you to verify that the buzzer is audible. The results will be displayed on the LCD.
1.
Press
6
on the
ViVOpay AR Diagnostics
screen. The
Tone Test
screen is displayed.
Keypad
Test
Press key 1
LED
Test
Press Enter if all 4 LEDs are
turned On and OFF, press X
if not
Tone
Test
Press Enter if you hear tones
ramp up then down, press X if
not
