26
Troubleshooting Guide
What You See
What It Means
What You Should Do
E1
Add blood or control solution
before the flashing blood
drop appears.
Discard the test strip and repeat
the test with a new test strip. Add
blood or control solution after you
see the flashing blood drop on the
display
.
E2
The meter is sensing a used
or contaminated test strip.
Discard the test strip and repeat
the test with a new test strip. Wait
until you see the flashing blood
drop on the display before testing.
E3
Incorrect test strip.
Discard the test strip and repeat
the test with a new test strip. Make
sure that you are using VivaChek™
Blood Glucose/β-Ketone test strip.
E4
Incorrect sample.
Discard the test strip and repeat
the test with a new test strip. Make
sure that you are using blood
sample or VivaChek™ Blood
Glucose/ β-Ketone control solution.
E5
Temperature out of range.
Move to an area that is within the
operating range for the meter. Let
the meter adjust to this temperature
for 20 minutes before performing a
test.
E6, E7
Potential hardware issue.
Take out batteries and restart the
meter. If the problem continues,
contact
VivaChek
Customer
Support at 888-969-6928 (available
7 days a week, 9 a.m.-5 p.m.
Eastern Time). Please contact your
healthcare professional if you need
help outside of these hours.
E10
Insufficient sample.
Repeat test and apply enough
sample to fill check window of the
test strip.
HI
Blood glucose test result is
above 600 mg/dL; blood
β-ketone test result is above
8.0 mmol/L.
Wash, dry your hands and the test
site well, then repeat the test using
a new test strip. If your result still
flashes HI, contact your health care
professional as soon as possible.
Caution:
Glucose levels above 250 mg/dL may indicate a potential serious medicall
