VITEK products carry a three (3) year limited warranty. Digital recording and storage products are also war-
ranted for 3 years except for the hard drives which carry their own independent factory warranty from the hard
drive manufacturer. VITEK warrants to the purchaser that products manufactured by VITEK are free of any right-
ful claim of infringement or the like, and when used in the manner intended, will be free of defects in materials
and workmanship for a period of three (3) years, or as otherwise stated above, from the date of purchase by
the end user. This warranty is non-transferable and extends only to the original buyer or end user customer of a
Vitek Authorized Reseller.
This warranty shall not apply to repairs or replacements necessitated by any cause beyond the control of VITEK,
including but not limited to, acts of nature, improper installation, excess moisture, misuse, lack of proper main-
tenance, accident, voltage fluctuations, or any unauthorized tampering, repairs or modifications. This warranty
becomes VOID in the event of alteration, defacement, or removal of serial numbers.
Within the first 6 months of purchase, VITEK will replace or credit any defective product at the request of the
customer (subject to availability) with a new product that equals or exceeds the performance of the original
product purchased.
Within the first 6 months of purchase, at its sole discretion, VITEK may issue an advance replacement for a de-
fective product; however, all related costs including, but not limited to shipping and/or delivery charges will be
the responsibility of the customer. If upon return inspection a product is determined to be in good working order
or shows evidence of misuse, the customer will be responsible for full payment of the original product purchased
as well as the replacement product.
Beyond the first 6 month period for the remainder of the warranty, VITEK’S responsibility shall be limited to
repairing the defective product, including all necessary parts and related labor costs. At its sole discretion,
VITEK may choose to either exchange a defective product or issue a merchandise credit towards future product
purchases. Any replacement parts furnished in connection with this warranty shall be warranted for a period not
to exceed the remaining balance of the original equipment warranty.
A Return Authorization number or “RA” number must be obtained prior to the return of any item for repair, re-
placement, or credit. VITEK requires that this “RA” number be clearly printed on the outside of the shipping car-
ton to avoid refusal of said shipment. The Return Authorization number expires after 30 days. Products returned
after the 30 day period will be subject to refusal. Shipping charges, if any, must be prepaid. A copy of the bill
of sale (or invoice of purchase), together with a complete written explanation of the problem must accompany
all returns.
Vitek makes no warranty or guarantee whatsoever with respect to products sold or purchased through unau-
thorized sales channels. Warranty support is available only if product is purchased through a Vitek Authorized
Reseller.
VITEK LIMITED PRODUCT WARRANTY
