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Troubleshooting Guide for the RO Systems:
Problem
Possible Cause
Solution
Milky coloured water
Air in system
It’s a normal occurrence during initial start-up of the system.
This milky colour will disappear during normal use within 1 to
2 weeks
Noise from faucet
Air gap of faucet
Inherent sound with an air-gap faucet
Location of drain saddle
Relocate the drain to a horizontal location
Restriction in drain line
Clear blockage that is sometimes caused by debris from
garbage disposal unit or dishwasher
Slow Water production
Low water pressure
The systems require min 40 psi incoming water pressure. A
booster pump maybe needed in low water area
System just start up
Normally it takes up to 2 hours to fill the storage tank
Low air pressure in storage tank
Add air pressure to the tank. The pressure should be 5 to 7
psi when the tank is empty
Crimp in tubing
Check tubing straighten or repair as necessary
Clogged pre-filters
Replace pre-filters
Fouled membrane
Replace the membrane
Offensive water taste or
smell
Post carbon filter is depleted
Replace post filter
Fouled membrane
Replace the membrane
Sanitizer not flushed out
Drain storage tank and refill it. Repeat to discard 3 tanks of
water
No drain water
Clogged flow restrictor
Replace the flow restrictor
Water leak from faucet air
gap hole
3/8” black tubing plugged,
restricted or incorrectly
connected to drain point
Eliminate restriction or plug. Check the drain line is routed
properly, not clogged or crimped
Water leak at thread fittings
Fitting not tightened
Wrap Teflon tape and tighten fittings as necessary
Water leak at quick connect
fittings
Tubing not cut square
Cut the tubing end square
Tubing not pushed in all the
way
Push the tubing in all the way
Tubing nicked or outer surface
finish not smooth
Pull tubing out of connection, cut off problem area and
reinsert in connection.
Water leak at sump
connection
Sump not in right position
Turn the sump into the lock position
O-ring missed or damaged
Checked the O-rings and replace
For further operating, installation, or maintenance assistance call GHP Group Inc. customer service department at
1 (877)-477-4768 Mon. - Fri. 8:30 a.m. – 4:30 p.m. CST or email us at [email protected]
