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Warranty
VistaLab guarantees the functionality of ali-Q for
1 year
from the Date of Manufacture (original proof of
purchase required).
VistaLab shall not be liable for the consequences of improper handling, use, servicing, operating or
unauthorized repairs of the instrument or the consequences of normal wear and tear especially of wearing
parts such as pistons, seals, valves and the breakage of glass as well as the failure to follow the
instructions of the operating manual. We are not liable for damage resulting from any actions not
described in the operating manual or if non-original spare parts or components have been used.
For warranty claims, please contact Technical Support to receive Return Authorization. Unit will be
inspected for defects and repaired/replaced as necessary at the sole discretion of VistaLab. Customer will
be responsible for service charges for non-warranty damage.
To validate warranty, register your ali-Q at
www.vistalab.com/register-your-pipette
Send-in Service:
To send your ali-Q sent in for routine calibration and maintenance or repairs, go to
www.vistalab.com/service
to create a service order and pre-pay using Purchase Order or Credit Card.
Follow instructions on website and email confirmation to send-in for service. Be sure to decontaminate
the unit before packaging. Put ali-Q into Shipping mode for safety by holding it completely upside-down
and pressing purple aliquot button (red light will blink 2X).
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