Chapter 9: Support
77
basic troubleshooting
This is most likely caused by dust particles stuck on
the sensor or OLPF (optical low pass filter) surface.
The best way to check is to remove the lens and look
at the glass surface with a bright light source. Vision
Research recommends not to use canned air or cotton
swabs to clean the sensor surface. It is safer to use a
manual bulb-style air blower and / or sensor cleaning
brush for removing loose dust particles.
Additional tips for cleaning sensors can be found in the
maintenance section of this manual.
The camera might be set to R/S mode (direct recording
to CineMag), which will cause the camera to reduce the
maximum frame rate.
If the image is non-responsive and scrambled, the camera
may be set to an external sync without a sync source con-
nected. In the FPS menu on the side of the camera, check
the Sync to ensure that ‘Internal’ is selected.
If the camera is stuck in an unusual state it may be useful
to restore the camera’s factory defaults. This returns the
capture parameters, image processing, video modes, and
image calibration back to the original settings.
To do this, you will need to perform an ‘iLoad’. For
details on performing an ‘iload’ follow the ‘Step-by-Step
Procedures / Live Panel Procedures / Advanced Settings /
Performing an iLoad (on a Ph16 Camera)’ topic within the
supplied PCC Help file.
There are fixed black
spots on the image,
particularly at
small apertures.
I cannot set the maximum
frame rate I’d expect to
have at this resolution.
The live images look
scrambled and the frame
rate can’t be set.
Restoring the
factory defaults
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