V3.3.3
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COMMON TROUBLESHOOTING STEPS
RESTORING TO FACTORY DEFAULT SETTINGS
You can restore the factory default settings for the Modem when you want to build a new network
from scratch, or for troubleshooting purposes.
Note: The Modem will be restored to its factory default values. All personal settings and records on
the modem are deleted and you will need to re-specify a password.
While the modem is turned on:
1.
Locate the small hole on the bottom of the modem labelled: reset defaults
2.
Insert something pointy into the hole, the modem will turn off and then on again.
3.
When the modem is on again you can restart the setup if needed.
CHANGING THE TIME ZONE
By default, the modem clock is updated by the network the fi rst time you connect to the Internet
and will be checked every 24 hours or each time you turn the modem on thereafter (unless you’ve
changed this).
The default time zone is “Australia/Sydney (GMT+ 10:00)”, this can however, be changed as follows...
1.
Log in to the Modem Management Console (http://192.168.1.1/).
2.
Click on
System Setup
in the left hand menu
3.
Find and click on the
Date and Time
icon.
4.
Where it says
Time Zone
select your local time zone.
5.
Click
Apply
then log out.
I AM UNABLE TO MAKE AND/OR RECEIVE PHONE CALLS.
A. Check the physical connections of your phone and Modem.
1.
Make sure the Modem is connected to a power point using the supplied power adapter, and
the power is turned on. If the Modem is turned on, the display screen should be lit up. If it’s not,
try pressing the power button, which is the centre one on the top of the Modem.
2.
Ensure your phone is connected directly to the Modem using the appropriate socket. The phone
socket is the second from the bottom on the right hand side of the Modem.
3.
DO NOT under any circumstances connect the Modem to your existing landline wall socket. This
may cause permanent damage to the Modem.
4.
Check the phone cord to ensure that it is plugged in securely at both ends and is not worn or
damaged in any way.
5.
If you are using a cordless phone, ensure its base station is connected to the power and turned
on. Additionally, ensure that your cordless handset is suffi ciently charged.
