Audio and Video
The picture and sound are out of sync?
Try changing channels, then switch
back again.
Press on your remote to try
and re-sync.
Go to the
Home screen, then press
to go back to live TV.
Check that all your cable connections
are plugged in properly.
If none of these suggestions work,
restart your TiVo box.
My TV picture has frozen?
Try changing channels a few times.
Press on your remote, then press
If this doesn’t work, restart your TiVo box.
I’m not getting a picture on my
TV anymore?
Double check that your box hasn’t been
put into Standby mode by pressing
It could be that your TV isn’t set to the
right input. Most TV’s have an input button
that says
TV/Video, Input or Source
on the set itself or on the remote control.
Try changing the input setting using
these buttons.
Check to make sure that any cables are
properly plugged in to your Virgin Media
TiVo box, TV and any other equipment
you’re using with your TV.
Parental Controls
I need to enter a PIN to watch certain
shows and channels?
PIN’s are used to protect younger viewers
from adult content, and also to only give
access to premium or paid-for channels
to certain people using your Virgin Media
TiVo service. See page 26 for when a PIN
is needed.
I’ve forgotten my Parental Control PIN?
If you lose or forget your PIN call 150
from your Virgin Media home phone or
0845 454 1111
*
from any other phone
and select option two.
Can’t find the answer here? You can
find more information on all this and
other troubleshooting topics from
the comfort of your sofa. Go to
Help
& Settings on your TV and choose
Help. You can find FAQ’s and also
read the Complete Guide to your TiVo
box at
virginmedia.com/help/tivo
