Troubleshooting
Got a problem? We’ve got the solution.
This is how to get a little help if you need it.
Power failures
What happens if my box temporarily
loses power?
Don’t worry, everything will be saved, apart
from any recordings that were scheduled
to start while the box was without power.
Starting up
My box is taking a long time to start up?
If you’ve switched the power off completely
(not just putting it into standby) it may take
about 5 minutes for your box to start up.
Don’t worry, it’s just warming up.
Remote control
My TiVo remote isn’t working with
my set top box?
It could be that there’s interference from
another remote. Check any other remotes
you have to make sure that the buttons
aren’t pressed in. If your remote is still
not working:
1. Check if the light on the remote fl ashes
when you press it. If it doesn’t, check
the batteries are in the right way or try
a different set of batteries as the old
ones may be fl at.
2. If the light on the remote fl ashes, but
the light on the set top box doesn’t
fl ash, restart your set top box. To do
this, press the power button on your
set top box until the lights on the front
of your box fl ash.
3. The input setting on your TV might
not be right. Use the Input, Source or
TV/Video button on your TV’s remote
control (not your TiVo remote) to change
the input.
Watching live TV
Can I watch a show while I’m
recording it?
Yes you can. You can also watch any
show from My Shows while something
else is recording.
I know a show’s on, but I can’t
fi nd it in the guide?
Double check you’re looking at
All Channels in the TV Guide by
pressing on your remote.
Recording shows
Can I record more than one show
at a time?
Yep, your box can record three shows
whilst you watch a recording.
What if there’s a recording clash?
Go to
Manage My Series Links
to change your recording options.
Alternatively, you could see if the episode
you want is on at a different time (e.g. a
lot of channels now have a +1 which show
the same programmes one hour later).
To do this go to
My Planned Recordings,
select the programme you want, and then
view
Coming soon episodes to fi nd
an alternative showing.
You can sometimes solve clashing issues
by changing the stop or start time of the
recording in
Recording Options. See
page
20
for more details.
