Troubleshooting
13
Valve stalled in regeneration
Motor not operating
•
Replace motors
No power at outlet
•
Repair outlet or use working outlet
Defective transformer
•
Replace transformer
Defective PC board
•
Replace PC board
Broken drive gear or drive cap assembly
•
Replace gear or drive cap assembly
Broken piston retainer
•
Replace drive cap assembly
Broken main or regenerant piston
•
Replace main or regenerant piston
Valve does not regenerate
automatically when
REGEN
button is pressed
Transformer unplugged
•
Connect transformer and PC board power
No power at outlet
•
Restore power
Broken drive gear or drive cap assembly
•
Replace gear or drive cap assembly
Defective PC board
•
Replace PC board
Valve does not regenerate
automatically but does when
REGEN
button is pressed
Bypass valve not in normal operating mode
•
Refer to
Meter disconnected
•
Reconnect to PC board
Obstructed meter turbine
•
Clear obstruction
Defective meter
•
Replace meter
Programming error
•
Review programming
Defective PC board
•
Replace board
“
ERROR
” followed by code #
“
ERROR
” code 1001 – unable
to recognize start of
regeneration
“
ERROR
” code 1002 –
unexpected stall
“
ERROR
” code 1003 – motor
ran too long
Timed out trying to reach next
cycle position (If other codes
appear, contact factory)
Valve has just been serviced
•
Press
NEXT
and
REGEN
for 3 seconds or momentarily
unplug power source form PC board
Foreign material stuck in valve
•
check piston and spacer stack for obstruction
Excessive piston resistance
•
replace piston(s) and spacer stack assembly
Piston not in home position
•
press
NEXT
and
REGEN
or momentarily unplug PC board
power
Motor gears not fully engaged – motor wires broken – missing
or broken gear
•
Check motor wiring
Center drive gear reflector dirty or damaged – missing or
broken gear
•
Replace or clean drive gear(s)
Drive bracket incorrectly aligned on backplate
•
Reset drive bracket
PC board is damaged or defective
•
Replace PC board
PC board incorrectly aligned on drive bracket
•
Reset PC board onto drive bracket
Symptom
Possible Cause
Possible Solution