22
5.2
Other common issues
SYMPTOM
CAUSE
SOLUTION
Unit does not
function when main
power switch is
turned on
1.
No AC power
2.
Incorrect power adaptor
3.
Power adapter is non
functional
1.
Make certain AC power cord is
plugged into a live outlet& the outlet
switch is turned ON
2.
Check if the power adaptor that came
with the system is used. If not check if
the power rating of the adaptor is
correct.
3.
Replace the power adaptor with a new
one with the correct rating
No sound from any
speaker
1.
Lose input connections
2.
Mute is on
3.
Volume control is down
4.
Incorrect AV source
settings
1.
Secure all input and speaker
connections
2.
Press Mute Button
3.
Turn up volume control
4.
In the source settings, HDMI Audio has
to be set to ON for the audio to come
over the HDMI connection. Note that
this may turn OFF the audio in the
digital output.
No sound from
surround or Center
speakers
1.
Incorrect Surround mode
2.
Input is Mono
3.
Incorrect Calibration
1.
Select a mode other than Stereo
2.
There is no Surround information,
could be a Mono source
3.
Redo Calibration
No sound from
Center speaker only
Source has swapped Center
and Subwoofer content
Select the ‘SWAP CNTR/SUBW’ option
under Menu
Unit does not
respond to remote
commands
1.
Weak batteries in remote
2.
Remote sensor is
obscured
1.
Change remote batteries
2.
Make certain front-panel sensor is in
line of sight of remote
Audio drops or
breaks sometimes
1.
There could be multiple
wireless devices turned
on close by
2.
There could be multiple
obstructions between the
Neo & the Speakers
(walls, cabinets, etc)
1.
Make sure uncertified devices that
emit radiation (like Microwave) are
either not used (recommended) or
turned off or kept far away
2.
Eliminate these obstacles and check
again. If eliminating these obstacles
are not possible then call customer
service.
Audio drops only on
HDMI input
1.
Bad HDMI cable
2.
Radiation from HDMI
cable or TV is affecting
Violets Wireless. HDMI
being a high definition
interface carries high
amount of data at high
speed. Due to this there is
a possibility that there
could be radiations from
these devices.
1.
Replace the HDMI cables and check
2.
Move Neo as far as possible from the
HDMI devices (TV, DVD, STB, etc)
