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User’s Manual 

Arctic EDGE Router 

6 

Viola Systems Ltd. 

 Contents 

 
 
Copyright and Trademark ....................................................................................................................... 2

 

Disclaimer and Revisions........................................................................................................................ 3

 

Declaration of Conformity........................................................................................................................ 4

 

Warranty and Safety Instructions............................................................................................................ 5

 

Contents.................................................................................................................................................. 6

 

1. Introduction ......................................................................................................................................... 7

 

About this User’s Manual ........................................................................................................... 7

 

The Arctic Platform..................................................................................................................... 8

 

2. Physical Interfaces .............................................................................................................................. 9

 

Front Panel Description............................................................................................................ 10

 

Top Panel Description.............................................................................................................. 12

 

Back Panel Description............................................................................................................ 12

 

Product Information Label........................................................................................................ 13

 

Firmware Version ..................................................................................................................... 13

 

3. Getting Started .................................................................................................................................. 14

 

Unpacking the Arctic ................................................................................................................ 14

 

Installation of the Arctic............................................................................................................ 14

 

Setting of the IP Address Using a Console.............................................................................. 15

 

Setting of the IP Address Using an HTML Browser................................................................. 17

 

4. Arctic Configurator Tool .................................................................................................................... 18

 

Login to Arctic Configurator ..................................................................................................... 18

 

General Usage of the Arctic Configurator................................................................................ 18

 

5. Arctic Software Configuration ........................................................................................................... 19

 

System Menu ........................................................................................................................... 19

 

Network Menu .......................................................................................................................... 20

 

Firewall Menu........................................................................................................................... 28

 

Service Menu ........................................................................................................................... 29

 

Tools Menu .............................................................................................................................. 32

 

Default settings ........................................................................................................................ 32

 

7. GPRS and EDGE.............................................................................................................................. 33

 

Placing Arctic EDGE Router .................................................................................................... 33

 

GSM/GPRS/EDGE Antenna .................................................................................................... 33

 

SIM Card and Card Holder ...................................................................................................... 34

 

Configuring Arctic GPRS Settings ........................................................................................... 35

 

Useful GSM/GPRS Information ............................................................................................... 37

 

Troubleshooting .................................................................................................................................... 38

 

Common Problems .................................................................................................................. 38

 

Technical Specifications........................................................................................................................ 39

 

Limited Warranty ................................................................................................................................... 40

 

Coverage.................................................................................................................................. 40

 

Excluded Products and Problems............................................................................................ 40

 

Remedies ................................................................................................................................. 40

 

Obtaining Warranty Service .....................................................................................................40

 

Technical Support ................................................................................................................................. 41

 

Contacting Technical Support.................................................................................................. 41

 

Recording Arctic Information.................................................................................................... 41

 

Содержание Arctic EDGE Router

Страница 1: ...Arctic User s Manual Arctic EDGE Router 2280 Version 5 4 September 2006 ...

Страница 2: ...sion from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemminkäisenkatu 14 18 B FIN 205...

Страница 3: ...developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden ...

Страница 4: ...MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Warning This is a Class A product In a domestic environment this product may cause radi...

Страница 5: ...To prevent damage both the product and any terminal devices must always be switched OFF before connecting or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intended for use or...

Страница 6: ...e 15 Setting of the IP Address Using an HTML Browser 17 4 Arctic Configurator Tool 18 Login to Arctic Configurator 18 General Usage of the Arctic Configurator 18 5 Arctic Software Configuration 19 System Menu 19 Network Menu 20 Firewall Menu 28 Service Menu 29 Tools Menu 32 Default settings 32 7 GPRS and EDGE 33 Placing Arctic EDGE Router 33 GSM GPRS EDGE Antenna 33 SIM Card and Card Holder 34 Con...

Страница 7: ... the operation of the Arctic products All devices in this User s Manual are referred to as Arctic unless otherwise mentioned This manual provides introductory information as well as detailed instructions on how to set up and manage the Arctic as part of a network environment It is intended for anyone involved in installing and managing Arctic devices It is assumed that the reader of this manual is...

Страница 8: ...ional components in the Arctic platform Details of each component are also listed below HARDWARE CPU Platform 32 bit RISC microcontroller 32 MB RAM 8 MB Solid state FLASH memory Network Interface 10 100 Base T Ethernet RJ45 Device Interface Serial console port RS 232 Mechanics Stainless steel casing Optional DIN rail mounting tools SOFTWARE Operating System Multitasking embedded µCLinux Supported ...

Страница 9: ...s and status indication These panels are 1 Front panel The front panel includes power supply Ethernet and console connectors Also reset switch and power switch are located in front panel 2 Back panel has the GPRS antenna connector FME and SIM card holder 3 Top panel The side panel contains all LEDs which indicate the status of the device ...

Страница 10: ...he Arctic consists of the following connectors and switches 1 Power supply connector DC IN 2 Ethernet connector LAN 3 Reset switch 4 Console port RS 232 5 Power switch The Arctic has optional DIN rail mounting kit available These mountings are attached to bottom or side panel of the device 1 2 4 5 3 ...

Страница 11: ...to a serial device or a PC terminal setting 19200 8N1 no handshaking Ethernet Connector Arctic has an RJ45 connector for 10 100 Mbps Ethernet connection Maximum length of the Ethernet cable is 100m The figure and pin description of the Arctic s RJ45 Ethernet connector is as follows Pin Number Name Direction Explanation 1 Rx IN Data Receive Positive 2 Rx IN Data Receive Negative 3 Tx OUT Data Trans...

Страница 12: ...et link cable not connected Green Blinking Ethernet traffic 4 GPRS Green Blinking GPRS EDGE traffic Green GSM data dial in 5 Serial Off Green Blinking 6 VPN Steady On VPN connected Green Blinking 7 Error Red Error detected For more detailed GPRS LED information please refer to Chapter 4 Back Panel Description The Arctic EDGE Router has an antenna connector and a slot for a SIM card on the back pan...

Страница 13: ...ress of the unit is printed on the product label see below Each address code starts with the digits 00 06 70 but the remaining six digits are unique for each unit Firmware Version The Arctic firmware version may be checked from the Viola Configurator startup page System Information It is also possible to get the firmware version by issuing command firmware in console This manual describes the oper...

Страница 14: ...e installed horizontally on a flat surface e g on a desk or a rack When installing Arctic models with wireless connectivity options it should be remembered that high frequency radio waves need to be taken into account The surrounding environment affects the range of radio signals Therefore if you are using an Arctic with antennas directly mounted to the antenna connector try to avoid placing the A...

Страница 15: ...power switch of the Arctic is in the OFF position 2 Connect a serial cable crossover to the console serial port RS1 and an Ethernet cable to the RJ45 connector 3 Switch the Arctic on by toggling the power switch to ON position 4 Connect to Arctic using COM port and terminal program Hyperterminal Serial settings for console RS1 are 19200 8 N 1 and none handshaking 5 Stop the PPCboot to get the Arct...

Страница 16: ...GE Router 16 Viola Systems Ltd 6 Save the setting with command saveenv 7 Reboot the Arctic for the settings to take effect Default gateway value gatewayip is usually set to zero 0 because GPRS or VPN is used as default router ...

Страница 17: ...P address with ping Windows computer current IP address can be checked with by command ipconfig all in command prompt 2 From the initial page click Start Configurator and enter login information in the following page Username is root and by default no password is set just leave the field empty 3 Navigate to Network page and from there to Ethernet subpage left menu 4 Enter the IP address and other ...

Страница 18: ... the secondary navigation bar on the left and the main screen containing the currently active content and controls When first starting the program the System Information screen will be shown in the main content area The main navigation menu on the top of the screen is used to navigate between the different subsets of settings available Selecting an item from the main menu will display the availabl...

Страница 19: ...ins time information Arctic has a real time clock with battery backup and time information may be adjusted here Environment submenu contains information about the Arctic device memory usage uptime and inside temperature Password submenu contains password changing The default password is blank When changing the password for the first time the same password has to be written in all three boxes Updat...

Страница 20: ...ide Ethernet configuration by DHCP If this parameter is Enabled Arctic gets the IP address and other related information from a local DHCP server When enabled all other settings are disabled on this page Host name Sets the Arctic device hostname This is important to set up correctly when using a Viola M2M Router and VPN Domain name Domain name for name resolution Ethernet IP address IP address use...

Страница 21: ...RS enabled When set to yes GPRS interface is automatically attached to GPRS network Access Point Name GPRS GPRS APN name where the connection is made PIN code SIM card pin code DNS servers When set to From GPRS network the DNS servers are obtained automatically from GPRS network If parameter is set to User defined DNS servers are defined in Ethernet menu IF DNS proxy is enabled in Arctic local com...

Страница 22: ...iod the GPRS connection is restarted Maximum MTU value Maximum transfer unit for GPRS Use GPRS default route If enabled GPRS is used as default route Ethernet default router has to set to 0 Dial in Configuration for the Arctic PPP dial in Interface The dial in can be used as a backup connection to Arctic Dial in enabled When enabled PPP connections can be made to Arctic GSM data Require authentica...

Страница 23: ...is 22 Primary server GW When SSH VPN inderface is defined as Ethernet this parameter is the Ethernet networks default router from where the route to the Viola M2M Router is available Max duration Usually defined as zero for primary server For backup server it defines the time that the VPN connection is kept on before trying again the primary server For example if the max duration is 7200 seconds 2...

Страница 24: ...ola Systems Ltd L2TP VPN Arctic has a L2TP client that can be used with L2TP server L2TP is light weight VPN no encryption for networked devices Hello interval Defines the time between L2TP sends hello packet over the VPN keepalive messages ...

Страница 25: ...ing ICMP echo packets The interval must be smaller than GPRS idle timeout typically 2 3 of GPRS idle timeout in order to have uninterrupted communication Reply timeout secs The waiting time for reply packets Retries timeout secs The number of tries before connections are restarted Target IP address The host IP address to which echo packets are sent to When VPN is used the Viola M2M Routers end pee...

Страница 26: ...onfigure S NAT source network address translation settings When enabled private IP address used in local LAN is changed to GPRS interface IP address By default this feature is enabled from all IP addresses 0 0 in eth0 This means that users connected to Arctic Ethernet can use and for example browse the web by using Arctic as default router From IP Only S NAT connections from the defined IP address...

Страница 27: ...orwarding is done to Redir port Chooses which port port forwarding goes to For example it Arctic GPRS ports 8000 and 10000 are needed to forwarded to device at IP 172 16 4 99 the following rules would be applied With this configuration the devices at 172 16 4 99 web server TCP port 80 could be accessed with browser to Arctics GPRS IP address For example if the GPRS has IP address 10 99 99 99 brows...

Страница 28: ... incoming DNS update messages TSIG can be used for better security in DNS updates SMS Config This feature may be used to monitor the Artic status and to issue simple commands remotely via SMS messages For detailed information refer to SMS Config Application Note Enabled Selects whether the SMS Config function is enabled or disabled Firewall Menu Through the Firewall menu you can configure built in...

Страница 29: ...r Telnet server may be used to make terminal connections to the Arctic device shell A more secure way of performing remote management is based on the SSH Telnet server Enables or disables the telnet server DHCP Server DHCP server listens to broadcast DHCP queries and assigns IP address for host from the configured pool If needed Arctic can act as a DHCP server This is suitable for small remote net...

Страница 30: ... give more network configuration for DHCP client hosts DNS Proxy With DNS proxy computers connected to Arctic Ethernet interface can use Arctic as DNS server Arctic will forward DNS queries to correct DSN server and local computers DNS setting are not needed to be changed Configuring the DHCP server in an erroneous way may cause your network to function badly or may prevent functioning altogether ...

Страница 31: ...User s Manual Arctic EDGE Router 31 Viola Systems Ltd SNMP Agent SNMP agent supports SNMPv1 MIB II ...

Страница 32: ...shooting with the Arctic It is possible to execute simple shell commands through the Web console Also GPRS information can be obtained from Modem Info menu For example output from command ifconfig Default settings Arctic may be set to factory default settings from the Tools menu This restores factory settings excluding network settings ...

Страница 33: ...egrade the antenna performance In case of metal racks or surfaces it is recommended to use an external antenna with an appropriate cable This allows placing of the Arctic more freely GSM GPRS EDGE Antenna The Arctic EDGE Router includes a FME connector male type for an external antenna It is possible to use any kind of external 50 Ω dual band antenna intended for GSM900 880 960 MHz and GSM1800 als...

Страница 34: ...rctic 2 The SIM card holder contains a tray with a yellow eject button Push this button in order to eject the tray from the holder 3 Put the SIM card onto the tray 4 Insert the tray carefully back to the holder and press the tray until it is locked The card should only be inserted or removed while the GSM module has been placed in shutdown mode The SIM card holder has a card detection circuit that...

Страница 35: ...ay proceed with the card installation procedure 2 Connect to the Arctic and log in to Configurator 3 Navigate to Network page from main navigation bar and select the GPRS sub page 4 Set the access point name APN appropriately according to your mobile operators settings eg INTERNET or operatorname com 5 Set the GPRS network username and password appropriately if your GPRS service requires authentic...

Страница 36: ...mit to store the settings Reboot the Arctic for the settings to take effect Check GPRS status from Network Summary Menu If Running Routes does not show default default router default route it possible that network connection does not work correctly Usually either GPRS or VPN is the default route If the PIN code querying is enabled on the SIM card and the PIN code is entered wrongly three 3 times t...

Страница 37: ...User s Manual Arctic EDGE Router 37 Viola Systems Ltd Useful GSM GPRS Information Useful GSM GPRS information can be obtained from Tool Modem Info Menu ...

Страница 38: ...t settings submenu has to be set as 0 and also degault router has to be enabled from Network GPRS menu when using GPRS interface as the default router Check routing from Running Routes in NetworkÆSummary page Problem 3 Q GPRS connection is not established A Check that the SIM card has the correct PIN number settings and that it has not been locked after a wrong number was entered three times succe...

Страница 39: ...r optional Temperature Range Operating 20 to 75 o C Storage 30 to 85 o C Relative Humidity Operating 5 to 85 RH non condensing Operating System µCLinux embedded multitasking operating system Network Protocols Supported PPP IP ICMP UDP TCP ARP DNS DHCP FTP TFTP HTTP Tunneling VPN SSH VPN client requires Viola M2M Router SSHv2 server and client SSHv1 server and client L2TP client Management WWW SSH ...

Страница 40: ... refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product your alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty IN NO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES OR LOSSES INCLUDING LOSS OF DATA USE OR ...

Страница 41: ...m Recording Arctic Information Before contacting our Technical Support staff please record if possible the following information about your Arctic product Product name Serial no Note the status of your Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems with specific applications If possible please include the ...

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