User’s Manual
Arctic EDGE Router
38
Viola Systems Ltd.
Troubleshooting
This Chapter provides a list of the common problems encountered while installing, configuring or
administering the Arctic. If you are unable to resolve your problem, refer to the Warranty and
Technical Support Sections at the end of this User’s Guide for information about contacting Viola
Systems Technical Support representatives.
Common Problems
Problem #1
Q: Console does not receive characters.
A: Disable HW and SW handshaking from you terminal software (e.g. Hyperterm or Minicom).
Problem #2
Q: GPRS interface is up but no traffic flows through it.
A: Default router in Ethernet settings submenu has to be set as “0” and also degault router has to
be enabled from Network/GPRS menu when using GPRS interface as the default router. Check
routing from “Running Routes” in Network
Æ
Summary page.
Problem #3
Q: GPRS connection is not established.
A: Check that the SIM card has the correct PIN number settings and that it has not been locked after
a wrong number was entered three times successively. PIN status can be checked from Tools/Modem
Info menu.
Problem #4
Q: GPRS connection is ended after approximately two minutes.
A: You have enabled connection checking from Network/Monitor menu but not set the correct IP to
GPRS “ICMP Echo settings”.
Problem #5
Q: GPRS connection comes up, but I cannot browse the web
A: Check that your laptop has DNS servers configured correctly and default route is shown in
“Running Routes” (Network
Æ
Summary page)