© 2009 Viking Preferred Service
39
Diagnostics
Problem
Probable Cause
Correction
Ice level is too high.
The ice machine is not level.
Use a level to check the unit for level from side-to-side
and front-to-back.
Room temperature is too warm.
Move the unit to an area where temperature
is below 90 degrees F.
Ice deflector is not in place or
secured properly.
Check to see that the ice deflector is in place and secured
below the cutter-grid.
Bin level sensing tube needs
adjusted.
You can adjust the bin level sensing tube by simply
pressing directly down on the tube five inches from the
front of the tube to get a desired bin level.
Ice level is too low.
The ice machine is not level.
Use a level to check the unit for level from side-to-side
and front-to-back.
Room temperature is too cold.
Move the unit to an area where temperature
is above 55 degrees F.
The selector switch is not in the
“ON” position.
Set the rocker switch on the grille of the ice machine to
the “ON” position.
Water keeps backing up
into the ice bin (gravity
drain).
Inadequate drain system.
Restriction or improperly installed drain lines will cause
water to back up into the ice bin. Make certain there are
no kinks or restrictions in the drain lines. If necessary,
consult a qualified plumber.
Foreign material in ice bin drain.
Foreign material is restricting or blocking the ice bin drain
located at the right rear corner of the ice bin. The drain
will need to be cleared.
Water keeps backing up
into the ice bin (drain
pump).
Drain pump tubing kinked or
restricted.
Check inlet, discharge, and vent line tubing
for any kinks or restrictions and repair as necessary.
Inlet screen to the drain pump is
restricted or blocked.
Clean the inlet screen to the drain pump.
Drain pump and/or the ice
machine are not level.
Check and level, if necessary, the drain pump as well as
the ice machine.
The drain pump cycles on
and off erratically.
Vent line to the drain pump is
restricted or kinked.
Check the vent line for any restrictions or kinks and
repair as necessary.
Discharge line is restricted or
kinked.
Check the discharge line and connection to the desired
drain for any restrictions or kinks and repair as necessary.
The drain pump is not level.
THE DRAIN PUMP MUST BE LEVEL. Check for level on
the top of the drain pump case and adjust the tubing or
use shims to level.
