BATHROOM FAUCET LIMITED LIFETIME WARRANTY
VIGO
VIGO INDUSTRIES, LLC ("VIGO")
EFFECTIVE JANUARY 1, 2019
■
VIGO offers the following limited warranty on each of its BATHROOM FAUCET Products* (the "Product"). This warranty extends only to the original
purchaser/end-user for personal household use and is not transferrable. For commercial use, additional limitations apply.
VIGO warrants hoses and all mechanical components to be free from defects in workmanship and materials under normal household use for the
period of ONE (1) year from the initial date of purchase by the purchaser/end-user, contractor, or builder from VIGO or an authorized VIGO Dealer.
VIGO warrants the cartridge to be free from defects in workmanship and materials under normal household use for the period of FIVE (5) years from
the initial date of purchase by the purchaser/end-user, contractor, or builder from VIGO or an authorized VIGO Dealer.
VIGO warrants the finish of the Product to be free from defects in workmanship and materials under normal household use for the lifetime of the
product by the original purchaser/end-user.
Subject to the Warranty provisions below, any product reported to VIGO or an authorized dealer as being defective within the warranty period will
receive replacement parts and/or troubleshooting assistance to correct the issue. If a replacement unit is deemed necessary by VIGO, the
replacement will be made with the same model (or with a product of equal value). This warranty extends to the original purchaser/end-user and is
not transferrable to a subsequent owner. Neither the distributor, authorized dealer, nor any other person has been authorized to make any affirmation,
representation, or warranty other than those contained in this warranty. Products sold in "as-is" condition, closeouts, discounted, resale, return
purchases or purchases made through non-authorized dealers are not covered under the terms of this warranty. Any affirmation, representation, or
warranty other than those contained in this warranty shall not be enforceable against VIGO or any other person. VIGO reserves the right to modify
this warranty at any time with the understanding that such modifications will not alter the warranty conditions applicable at the time of sale for the
products in question.
LIMITATIONS
This warranty shall not apply to instances of incorrect operating procedures, breakages, or damages caused by fault through improper installation,
carelessness, abuse, misuse, misapplication, improper maintenance, or alteration of the Product, as well as damage due to hard water, chemical or
natural corrosion, accident, fire, flood, an act of God, or any other casualty. When cleaning, handling, and maintaining the Product, avoid using
abrasive cleaners, steel wools, and harsh chemicals as these will scratch, damage and/or dull the product and/or finish and void this warranty. The
owner/end-user of the Product covered by the present warranty is entirely responsible for all labor costs, proper installation and any applicable
plumbing or electrical wiring. VIGO neither installs nor supervises installation, nor hires contractors for this purpose. VIGO cannot be held
responsible for any default, breakage, or damages caused thereby or resulting thereof, either directly or indirectly. The owner/end-user must provide
requested images, photos, videos of the Product as described in the installation guide so that VIGO can properly troubleshoot and execute the
warranty specified herein. All repair expenses and labor are the responsibility of the owner/end-user. This warranty does not apply to Products that
have not been installed or operated in accordance with instructions supplied by VIGO and all applicable rules, regulations, and legislation pertaining
to such installations. This warranty does not apply unless the VIGO Product is installed by a fully insured, licensed professional. VIGO strongly
recommends that such licensed professional have experience in the installation of bathroom and kitchen products. Installation of certain products,
including but not limited to glass products (i.e. shower doors and glass sinks) by an inexperienced person may result in glass breakage, and
consequently may cause personal injury or death. VIGO is not liable for personal injuries or deaths to any persons or for any direct special, incidental
or consequential damage, loss of time, loss of profits, inconvenience, incidental expenses, labor or material charges, or other costs resulting from
the use of the Product or equipment pertaining to the application of the present warranty, or resulting from the removal or replacement of any product
or element or part covered by this warranty.
EXCEPT AS OTHERWISE PROVIDED ABOVE, VIGO MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURCHASE OR COMPLIANCE WITH ANY CODE. VIGO cannot be held liable for any
amount over and above the purchase price paid for the Product by the owner/end-user, contractor, builder, or other installation professional.
COMMERCIAL LIMITATIONS
In addition to the above conditions and limitations, the warranty period for the products installed for commercial applications or used in commercial
ventures is ONE (1) year from the initial date of purchase by the owner/end-user, contractor, or builder from an authorized dealer. VIGO is not
responsible for loss of use or profit under any circumstances. If the product is used as a display, the warranty period begins when the product is
placed on display. This warranty gives the owner/end-user specific legal rights. The owner/end-user may also have other rights which may vary from
one state or province to another.
WARRANTY CONDITIONS
In order to obtain the warranty provided, please contact the VIGO Product Support Department during normal business hours at
866-591-7792,
option 2 or via email at
VIGO will assist with troubleshooting and provide replacement parts as described
above when the following conditions have been met: the failure is of the nature or type covered by the warranty; the user has informed VIGO of the
nature of the problem during the warranty period; conclusive evidence (e.g. proof of purchase and images, video, etc.) is provided to the foregoing
by the user proving that the failure occurred or was discovered within the warranty period. VIGO's warranty obligation shall be discharged upon
tender of replacement parts or product replacement. The customer's refusal to accept the tender terminates VIGO's warranty obligations.
*Certain models are pending approval.
Certification may be ended by VIGO or certification agencies without notice.
VIGO Product Support (866) 591-7792 (Option 2) Monday - Friday Barn - 5:30pm EST
vIgoindustries.com
1
0
