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Troubleshooting

8-1

Chapter 8

Troubleshooting

Computer problems can be caused by hardware, software, or both. When
you encounter any problem, it might be a typical problem that can easily
be solved.

This chapter tells you what actions to take when solving common
computer problems. It is divided into three sections:



Preliminary checklist



Solving common problems



Resetting the computer

CHAPTER

Содержание Dossier L50

Страница 1: ...User s Guide for December 2007 ...

Страница 2: ...cept for copies retained by the purchaser for backup Copyright 2007 Viglen Limited All Rights Reserved Dossier L50 Manual Version 1 0 Printed in the United Kingdom Liability No warranty or representation either expressed or implied is made with respect to this documentation its quality performance merchantability or fitness for a particular purpose As a result the documentation is licensed as is a...

Страница 3: ... Computer 1 6 Right Side Components 1 6 Left Side Components 1 7 Rear Components 1 8 Bottom Components 1 9 Top open Components 1 10 Where to Go from Here 1 12 Chapter 2 Operating Your Computer 2 1 Starting and Stopping the Computer 2 2 Starting the Computer 2 2 Stopping the Computer 2 2 Using the Easy Start Buttons 2 4 Using the Keyboard 2 5 Typewriter Keys 2 5 Cursor Control Keys 2 6 Numeric Keyp...

Страница 4: ... Optional 2 19 Using the LAN 2 20 Using the Wireless LAN Optional 2 21 Chapter 3 Managing Power 3 1 AC Adapter 3 2 Battery Pack 3 3 Charging the Battery Pack 3 3 Initializing the Battery Pack 3 4 Checking the Battery Level 3 4 Replacing the Battery Pack 3 5 Battery Low Signals and Actions 3 7 Power Management 3 8 Hibernation 3 9 Power Saving Tips 3 10 Chapter 4 Expanding Your Computer 4 1 Connecti...

Страница 5: ... 6 2 Installing Drivers 6 2 P1 Quick Launch Key Utility 6 3 Chapter 7 Caring for the Computer 7 1 Protecting the Computer 7 2 Using the Windows Security Center 7 2 Using the Cable Lock 7 3 Taking Care of the Computer 7 4 Location Guidelines 7 4 General Guidelines 7 4 Cleaning Guidelines 7 5 Battery Pack Guidelines 7 5 When Traveling 7 6 Chapter 8 Troubleshooting 8 1 Preliminary Checklist 8 2 Solvi...

Страница 6: ...8 11 Sound Problems 8 11 Startup Problems 8 12 Other Problems 8 13 Resetting the Computer 8 14 Appendix A Specifications A 1 Appendix B Regulatory Information B 1 On the Use of the System B 2 Class B Regulations B 2 Safety Notices B 3 On the Use of the RF Device B 6 USA and Canada Safety Requirements and Notices B 6 European Union CE Marking and Compliance Notices B 9 电子信息产品有毒有害物质或元素名称及含量标示 B 13 I...

Страница 7: ...omputer provides information on installing and using peripheral devices Chapter 5 Using BIOS Setup describes the BIOS Setup program that configures the computer s BIOS settings Chapter 6 Installing Software Drivers describes how to install the drivers and utilities supplied with the computer Chapter 7 Caring for the Computer gives you tips in care and maintenance Chapter 8 Troubleshooting gives so...

Страница 8: ...n a bold typeset For example Press the Enter key to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also shown in graphics A title command setup item or button that you can see on the screen is shown in boldface A value or an option that you can select for a setup ite...

Страница 9: ...er you need it the computer is ready and easy to go This chapter first tells you step by step how to get the computer up and running You will find instructions for these procedures Unpacking Connecting to AC power Opening the cover Turning on the computer Turning off the computer Then you will find a section briefly introducing the external components of the computer And the last section navigates...

Страница 10: ...tify your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future Connecting to AC Power The computer operates either on the external AC power or internal battery power It is suggested that you use AC power when you start up the computer for the very first time CAUTION Use only the AC adapter included with your computer Using o...

Страница 11: ... your computer Now you are ready to turn on the computer CAUTION When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or the computer When unplugging the connector always hold the plug head Never pull on the cord NOTE When the AC adapter is connected it also charges the battery pack For information o...

Страница 12: ...ously or slamming it shut could damage the computer Open the top cover by sliding the cover latch toward the right and lifting up the cover You can tilt the cover forward or backward for optimal viewing clarity Turning On and Off the Computer Turning On 1 Make sure that the computer is connected to AC power ...

Страница 13: ...power use the Shut Down command of your operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five seconds Turning the computer off and on rapidly ...

Страница 14: ... each component NOTE Depending on the model you purchased the appearance of your computer may not be exactly the same as those shown in this manual Right Side Components Ref Component Description See Also Combo Drive DVD Dual Drive Super Multi Drive Accepts a compact disc for installing or loading software accessing data and playing music video P 2 14 ...

Страница 15: ...ts a USB device such as a USB flash disk printer digital camera joystick and more P 4 3 Audio Output Connector Connects a set of headphones external speakers with amplifier or an audio recording device P 2 18 Microphone Connector Connects an external microphone P 2 18 ExpressCard Slot Accepts an ExpressCard for additional functions P 4 5 ...

Страница 16: ...nter digital camera joystick and more P 4 3 Kensington Lock Locks the computer to a stationery object for security P 7 3 RJ 11 Connector Connects the telephone line NOTE Depending on your model this connector may not have any function P 2 19 RJ 45 Connector Connects the LAN cable P 2 20 VGA Port Connects an external monitor P 4 2 ...

Страница 17: ...lies power to your computer when external power is not connected P 3 3 WLAN Card Slot Inside is the optional Mini PCI E WLAN card P 2 21 Memory Slot Inside is the memory slot for expanding the memory size CPU Socket Inside is the CPU Hard Disk Drive Compartment Inside is the hard disk drive ...

Страница 18: ... open Components Ref Component Description See Also Top Cover Latch Locks the top cover CMOS Camera Lens Optional Allows you to use your computer s optional camera function LCD Screen Displays the output of the computer P 2 16 ...

Страница 19: ...hen the battery is being charged Blinks amber when the battery is almost completely discharged Caps Lock indicator P 2 6 Num Lock indicator P 2 6 DVD drive Hard disk drive in use indicator P 2 22 Easy Start Buttons Provide a quick way to launch programs Starts Internet Explorer P 2 4 Starts Microsoft Outlook P 2 4 P1 P1 Program 1 user customized quick launch key P 6 3 Power Button Turns the comput...

Страница 20: ...apter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To install the drivers if your dealer has not already done so See Chapter 6 To set a power on password Read the operating system manual To charge the battery pack for the first time See Charging the Battery Pack in Cha...

Страница 21: ...arn the operating basics If you are already a computer user but are new to notebook computers you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these components Keyboard Touchpad DVD drive And these features Starting and stopping the computer Video features Audio features Communication features CHAPTER ...

Страница 22: ...uses the Microsoft Windows Vista operating system Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Sleep or Hibernation mode To stop in this mode Do this To start up or resume again Off Follow the shutdown procedure of your operating system This can prevent loss of unsaved data or damage to your software programs ...

Страница 23: ...ngs in Windows you can place the computer in Hibernation mode by Closing the display cover Pressing the power button Press the power button If you choose to stop in Sleep or Hibernation mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information ...

Страница 24: ...e installed See chapter 6 for details The Easy Start buttons are three pre defined buttons located on the left above the keyboard The Easy Start buttons allow you to start the frequently used programs with one single press of a button from left to right Internet Explorer Microsoft Outlook P1 P1 Program 1 user customized quick launch key see chapter 6 for details ...

Страница 25: ...the lock keys are pressed their corresponding indicators light up Key Description The Control key is normally used in combination with other keys for program specific functions The Alternate key is normally used in combination with other keys for program specific functions The Escape key is usually used for stopping a process Examples are exiting a program and canceling a command The function depe...

Страница 26: ...this key toggles the Caps Lock on and off When on light on the Caps Lock keeps the letter keys in uppercase The Pause key temporarily stops screen scrolling Scroll Lock does not work for all programs The Print Screen key prints the displayed screen Print screen does not work for all programs Cursor Control Keys NOTE The word cursor refers to the indicator on the screen that lets you know exactly w...

Страница 27: ...p Moves the page down Moves the cursor to the beginning of the line or document Moves the cursor to the end of the line or document Switches typing between insert and overtype modes Insert mode means any character typed will be inserted to the current cursor position overtype mode means any character typed will overwrite the text in the current cursor position Deletes the character to the right of...

Страница 28: ...eed to type the English letter in the keypad area you can either turn Num Lock off or you can press the Fn key and then the letter key without turning Num Lock off Some software may not be able to use the numeric keypad on the computer If so use the numeric keypad on an external keyboard instead Euro Symbol Windows supports the Euro dollar sign you can press the sign on the US and UK keyboards To ...

Страница 29: ...cation key usually has the same effect as a right mouse click See your Windows manual for more information Function Keys On the top row of the keys are the function keys F1 to F12 Function keys are multi purpose keys that perform functions defined by individual programs Hot key functions are assigned to the F1 F3 F4 F5 F6 F7 F10 F11 and F12 keys by your computer See Hot Keys later in this chapter ...

Страница 30: ...hes the wireless LAN radio on and off NOTE This function works only if an optional mini PCI E wireless LAN card is installed Decreases the sound volume Increases the sound volume Switches the display output to one of the following when external devices are connected Upon booting the system with CRT NOTE This function only applies to Plug Play display devices Decreases the LCD brightness 8 levels I...

Страница 31: ...unicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the pointer also called cursor on ...

Страница 32: ...the pad and on the second tap keep your finger in contact with the pad Then move your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into place Scroll To scroll is to move up and down or left and right in the working area on the screen To move vertically place your finger on the right or left edge of the pa...

Страница 33: ... button as the left button and vice versa You can also change the size of the on screen pointer the speed of the pointer and so on To configure the touchpad go to Control Panel Hardware and Sounds Mouse Properties However you can install the touchpad driver supplied with your computer to take advantage of more powerful features For information on installing the driver see How to Use the Driver Dis...

Страница 34: ...e may malfunction Do not wipe the lens using materials with rough surface such as paper towel Instead use a cotton swab to gently wipe the lens FDA regulations require the following statement for all laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The DVD drive is classified as...

Страница 35: ...3 To insert a disc place down the disc in the tray with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 4 Gently push the tray back into the drive NOTE In the unlikely event that you are unable to release the DVD tray by pressing the eject button you can manually release the disc See ...

Страница 36: ...he LCD is closed If you want to use the computer with the LCD closed set Do Nothing to the When I Close the lid option in the Power Options System Settings Properties Thus the computer does not enter the Sleep or Hibernation mode when the LCD is closed Configuring the Display Modes NOTE When using an external CRT monitor the resolution depends on the CRT monitor s supported resolution Your compute...

Страница 37: ...stalled See chapter 6 for details If you experience interference while recording try lowering the microphone recording volume The audio subsystem of your computer features External audio connectors and Set of speakers Ways of playing and recording sound vary with the operating system used See your operating system documentation or online help for specific information ...

Страница 38: ...n external audio device make sure that you specify the use of the correct audio device in Windows Audio Output Connector can be connected to speakers headphones or earphone set Microphone Connector can be connected to an external microphone for recording voice or sound NOTE When using the external speakers headphones or microphone you cannot use the internal one ...

Страница 39: ... use the telephone line to communicate with others by fax email or connect to an online service or bulletin board To connect the telephone line to the modem connect one end of the modem cable to the RJ 11 connector on the computer and the other end to the telephone line NOTE When using the communication software you may have to disable power management Set the COM port of the modem to COM3 Set par...

Страница 40: ...stalled See chapter 6 for details The internal 10 100 Mbps LAN Local Area Network module allows you to connect your computer to a network It supports data transfer rate up to 100 Mbps To connect the network cable to the LAN module connect one end of the LAN cable to the RJ 45 connector on the computer and the other end to the network hub ...

Страница 41: ... 802 11b g standard compliance Technology 802 11a 802 11b 802 11g Stated Maximum Throughput Mbps 54 11 54 Data Rates Mbps 54 48 36 24 18 12 9 6 11 5 5 2 1 54 36 18 9 Band GHz 5 15 5 35 2 412 2 462 2 4 Modulation Technology OFDM Orthogonal Frequency Division Multiplexing DSSS Direct Sequence Spread Spectrum OFDM Orthogonal Frequency Division Multiplexing NOTE 802 11g mode is backward compatible wit...

Страница 42: ...er to turn off wireless LAN when using your computer in the airplane Your computer has a built in Fn F1 WLAN hot key to switch the WLAN on off see Hot Keys in Chapter 2 If you need to temporarily turn off the radio press Fn F1 To resume network connection press Fn F1 again It takes approximately 30 seconds for your computer to make a successful WLAN connection and approximately 10 seconds to disco...

Страница 43: ...ct Connect to a network 3 If any wireless network is detected the following window appears on screen Click the Show drop down menu and select Wireless 4 Select a wireless network to connect to by clicking a selection then click Connect 5 Depending on the settings you may be asked to enter a WEP key refer to your Windows online help for more information on setting a wireless network connection ...

Страница 44: ...n optimal battery performance it is important that you use the battery in the proper way The topics in this chapter include What is an AC adapter How to charge the battery pack When and how to initialize the battery pack How to check the battery level How to replace the battery pack What happens when the battery is low and what actions to take What is Power Management How to save power CHAPTER ...

Страница 45: ...wer cord When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electrical...

Страница 46: ...dicator flashes red when the battery s temperature gets above 60 C 140 F If this happens the battery pack may be damaged Please contact your dealer During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Charg...

Страница 47: ...t the computer power is turned off Connect the AC adapter to fully charge the battery pack 2 After the battery pack is fully charged turn on the computer When the message Click mouse or press Enter for Menu appears click the touchpad s left button or press the Enter key to invoke the program 3 A small window appears select Launch BIOS Setup 4 Disconnect the AC adapter and leave the computer on unt...

Страница 48: ...emble the battery pack If you often rely on battery power for a long period of time while traveling you may consider the purchase of an additional battery pack from your dealer and keep it with you in a fully charged state as a backup To replace the battery pack follow these steps 1 Make sure that the computer is not turned on or connected to AC power 2 Place the computer upside down 3 Press the t...

Страница 49: ...Managing Power 3 6 4 Align the side of a spare battery pack with the side of the battery compartment and gently push the battery pack into place The two battery release levers would click into position ...

Страница 50: ...to alert you to take actions Immediately save your data upon Battery Low The remaining operating time depends on how you are using the computer If you are using the audio subsystem ExpressCard hard or USB flash disk the battery might run out of charge very quickly Always respond to Battery Low by placing your computer on Hibernation mode turning off the computer or connecting the AC adapter CAUTIO...

Страница 51: ...d off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period The computer enters the Sleep mode The hard disk and display are turned off and the entire system consumes less power When the entire system has been idle for a set period When you press the Fn F12 hot key When you close the cover When you press the power butto...

Страница 52: ... is a very useful feature People frequently open many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the computer can be turned off When you use the hibernation feature you do not have to close the applications The computer stores the state of your computer to a file on the hard disk and then shu...

Страница 53: ...vel Shorten the length of time before Windows turn off the display Many USB devices use power just by being connected If you use a USB mouse you can save power by disconnecting the mouse and using the touchpad If you use a USB flash drive unplug it when you are not using it If you work with an application that uses an ExpressCard exit the application when you finish using it If you have an Express...

Страница 54: ... your computer by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices External monitor USB device ExpressCard CHAPTER ...

Страница 55: ...r turn on the monitor before turning on the computer 5 The monitor should respond by default If not you can switch the display to the monitor or to both simultaneous display or to multi display by pressing the Fn F5 hot key In Windows you can also change the display through the Display Settings Properties 6 You can change display settings through your operating system See your operating system doc...

Страница 56: ...chnology so you can install and remove USB devices without turning off the computer With its multiple connection capability up to 127 devices can be connected in a daisy chain configuration In addition you can use a USB hub that converts a single USB connector into multiple ports where USB devices can be connected The USB ports support transfer rates up to 12 MB s for USB 1 1 devices and 480 MB s ...

Страница 57: ...erfaces supporting speeds of up to 2 5 Gbps and 480 Mbps respectively improving speed in data transfer while conserving power usage ExpressCard Type The ExpressCard slot can accommodate a 54 mm ExpressCard 54 or 34 mm ExpressCard 34 wide ExpressCard Typical ExpressCards support a very extensive range of applications including memory wired and wireless communication cards and security devices Shown...

Страница 58: ...e 3 When a new card is seated the computer will detect it and try to install the appropriate driver Follow the on screen instructions to complete the process To remove an ExpressCard 1 Double click the Safely Remove Hardware icon found on the Windows system tray and the Safely Remove Hardware window appears on screen 2 Select highlight the ExpressCard from the list to disable the card 3 Push the E...

Страница 59: ...Components Upgrade You can upgrade your computer by changing the CPU and hard disk or adding memory However to avoid damage during the installation procedure please ask your dealer for help Do not install an internal component by yourself ...

Страница 60: ...uter BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup program CHAPTER ...

Страница 61: ...ter are for your reference only The actual items or settings on your computer may differ The BIOS Setup Utility program may have been updated after the publication of this manual The settings you select in your operating system might override similar settings in BIOS Setup Utility To run BIOS Setup Utility press the Enter key or click the left touchpad button when the prompt appears on the screen ...

Страница 62: ...he available menus Each menu title brings a specific menu The center column of the menu displays the current configuration information of the system devices and memory items The right column of the menu provides more detailed information when a menu item is highlighted On the bottom keyboard keys are displayed for navigating the screen ...

Страница 63: ...ief description of keyboard usage is listed next Key Function Selects a menu title Selects an item or option Changes the value Enter 1 Brings up the sub menu when available 2 Opens or closes the option window when an item is selected Esc 1 Displays the Exit menu 2 Closes the option window if one is open F1 Displays help information F9 Changes the values to the setup defaults F10 Saves and exit the...

Страница 64: ...Using BIOS Setup 5 5 Main Menu The Main menu contains the system date and time settings of the system System Time sets the system time System Date sets the system date ...

Страница 65: ...ze of your system memory Increasing the frame buffer size may improve the video subsystem s performance however it may decrease your system memory Battery Low Warning Beep sets if the system will beep once every 4 seconds to warn you against a low battery situation capacity below 10 Not applicable when system is in POST Power On Self Test stage or in BIOS Setup The options are Enabled and Disabled...

Страница 66: ...Using BIOS Setup 5 7 Legacy USB Support enables the system s support for Legacy USB device e g mouse flash disk except keyboard in DOS mode The options are Enabled and Disabled Default is Enabled ...

Страница 67: ...wing you to set the sequence that the BIOS use to look for a boot device from which to load the operating system A brief description of keyboard usage is listed next Key Function Selects highlight a boot device Changes the boot sequence 1 to 4 Loads the four default boot sequence X Moves the highlighted boot device from the Boot priority order list to the Excluded from boot order list and vice ver...

Страница 68: ...Shift 1 Deactivates activates the highlighted boot device on the Boot priority order list When a device has been deactivated an exclamation symbol appears beside the item and system will bypass it when detecting boot device during POST ...

Страница 69: ...s can take effect Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made Load Setup Defaults loads the factory default values for all the items Discard Changes restores the previous values for all the items Save Changes saves the changes you have made ...

Страница 70: ... you purchased the computer with Windows pre installed all the device drivers are pre installed All device drivers are also stored on the hard disk drive under directory called C UTILS for future reference Drivers can also be installed from the optional driver cd For Latest driver visit http www viglen co uk This chapter describes how to install the drivers as well as using the P1 Quick Launch Key...

Страница 71: ...llows you to take full advantage of the audio subsystem Modem Optional Installs the modem driver that allows you to use the modem function of the computer LAN Installs the LAN driver that allows you to use the network function of the computer Touchpad Installs the touchpad driver that allows you to take full advantage of the touchpad features WLAN Optional Installs the WLAN driver and application ...

Страница 72: ...ick Launch Key Utility The quick launch key utility allows you to define the P1 quick launch key To start the utility right click the ESB icon and select Open on the Windows system tray The ESB window appears as shown next Box Cancel Open ...

Страница 73: ...p the Select a File to Open dialog box as shown next and select the desired program Then click Open to complete the process The appropriate icon will then appear in the box as shown next To launch the program press the P1 quick launch key or if the ESB window is open click the box containing the icon If you want to cancel the assignment of a program click the Cancel icon under the box ...

Страница 74: ...operation and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance How to protect the computer What to note when using and storing the computer How to clean the computer What to note when using the battery pack What to note when traveling with the computer CHAPTER ...

Страница 75: ... To safeguard the integrity of your computer data as well as the computer itself you can protect the computer in several ways as described in this section Using the Windows Security Center Windows Security Center protects your computer against intrusion ...

Страница 76: ...count control For detailed information on Windows Security Center see Windows Help Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Store...

Страница 77: ...te a strong magnetic field such as a TV refrigerator motor or a large audio speaker Do not move the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F will cause condensation inside the unit which may damage the storage media Do not place the computer on an unsteady surface General Guidelines Do not place heavy objects on top of the computer when it is cl...

Страница 78: ...t the battery pack is fully charged Doing so may avoid harm to the battery pack Operate the computer with the battery pack installed even when using external power This ensures that the battery is fully charged If you will not be using the computer for a long period of time more than two weeks remove the battery pack from the computer If you remove the battery pack make sure that the battery termi...

Страница 79: ... it with you Use the AC adapter as the power source and as a battery charger Hand carry the computer Do not check it in as luggage If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat When going through airport security it is recommended that you send the computer and flash disks through the X ray machine the device you set yo...

Страница 80: ...ftware or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections Preliminary checklist Solving common problems Resetting the computer CHAPTER ...

Страница 81: ...e that the cable connections are correct and secure Make sure that the configuration information is properly set in the BIOS Setup program Make sure that all the device drivers are correctly installed Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to consult o...

Страница 82: ...ive Problems P 8 4 Display Problems P 8 5 ExpressCard Problems P 8 6 Hardware Device Problems P 8 6 Hard Disk Drive Problems P 8 7 Keyboard Mouse and Touchpad Problems P 8 7 LAN Problems P 8 8 WLAN Problems P 8 8 Modem Problems P 8 8 Power Management Problems P 8 10 Software Problems P 8 11 Sound Problems P 8 11 Startup Problems P 8 12 Other Problems P 8 13 ...

Страница 83: ...itializing the Battery Pack in Chapter 3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the estimated time initialize the battery See Initializing the Battery Pack in Chapte...

Страница 84: ...n remove the disc Display Problems Nothing appears on the screen During operation the screen may automatically turn off as a result of power management Press any key to see if the screen comes back The brightness level might be too low Increase brightness by pressing the Fn F7 hot key The display output might be set to an external device To switch the display back to the LCD press the Fn F5 hot ke...

Страница 85: ...pressing the Fn F5 hot key or change the display through the settings in Display Settings Properties Simultaneous display multi display does not work Make sure that you turn on the external monitor before turning on the computer Press the Fn F5 hot key to toggle through the display options or change the settings in Display Settings Properties in Windows ExpressCard Problems The ExpressCard does no...

Страница 86: ...er switch make sure that the power is turned on Hard Disk Drive Problems The hard disk drive error message appears on the screen The hard disk drive has defects Ask your dealer for help The hard disk drive operations seem slow The data files stored on the hard disk drive may be fragmented Use a tool such as Window s Disk Defragmenter to defragment the files The hard disk drive in use indicator glo...

Страница 87: ...e sure that the touchpad driver is correctly installed Make sure that the touchpad is clean LAN Problems I cannot access the network Make sure that the LAN driver is correctly installed Make sure that the LAN cable is properly connected to the RJ 45 connector and the network hub Make sure that the network configuration is appropriate Make sure that the user name or password is correct WLAN Problem...

Страница 88: ...evice Make sure that the WLAN feature is turned on Make sure that the SSID setting is the same for every WLAN device in the network Your computer is not recognizing changes Restart the computer Make sure that the IP address or subnet mask setting is correct I cannot communicate with the computer in the network when Infrastructure mode is configured Make sure that the Access Point your computer is ...

Страница 89: ...r management Modem Problems The modem does not work Make sure that your model comes with the modem function Make sure that the modem driver is correctly installed Make sure that the telephone line is properly connected Make sure that the COM port in the communication software is correctly set Turn off power management Power Management Problems The computer does not enter Sleep or Hibernation mode ...

Страница 90: ...with the Fn F12 hot keys Make sure that the Sleep or Hibernate function is specified for the sleep button You might be using an ExpressCard that prevents the computer from entering Sleep mode To enter the mode stop the communication program and then remove the card or stop the card Software Problems An application program does not work correctly Make sure that the software is correctly installed I...

Страница 91: ...work Make sure that the microphone is connected to the proper connector on the computer Make sure that your computer is equipped with the driver needed Click the speaker symbol on the system tray and check the Windows volume control Check the volume control of your computer Startup Problems When you turn on the computer it does not respond and the Power Status Indicator does not light green If you...

Страница 92: ...ot from a disc replace the disc with a bootable one and press any key to continue booting If this message appears when you are booting from the hard disk insert a bootable disc in the DVD drive and check the condition of the hard disk Other Problems The date time is incorrect Correct the date and time via the operating system or BIOS Setup program After you have performed everything as described a...

Страница 93: ...e hard disk drive in use indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these methods Press Ctrl Alt Del If the above action does not work turn off the computer Wait for at lea...

Страница 94: ...d keys numeric keypad 12 function keys a special Fn Function key and Windows keys Pointing device PS 2 compatible touchpad with two buttons Storage device Hard disk drive SATA interface 2 5 inch diameter 9 5 mm height 4200 5400 RPM Optical drive Combo DVD Dual Super Multi 12 7 mm height ExpressCard 54 Type II ExpressCard 34 ExpressCard 54 support I O ports Four USB 2 0 ports RJ 11 port RJ 45 port ...

Страница 95: ...g 6 4 lb Environment Temperature Operating 0 C 32 F to 35 C 95 F Storage 20 C 4 F to 60 C 140 F Humidity Operating 10 to 90 non condensing Storage 5 to 95 non condensing Regulation EMC CE Safety CB Green Product Coverage RoHS 6 European Union RoHS banned materials Others 12 universal GP product banned materials ...

Страница 96: ...ements and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only APPENDIX ...

Страница 97: ... is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the ...

Страница 98: ...ge radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren NORWEGIAN ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Be...

Страница 99: ...able At the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the AC Adapter Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or da...

Страница 100: ...ce Use caution when installing or modifying telephone lines Avoid using the telephone function other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone function to report a gas leak in the vicinity of the leak Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet...

Страница 101: ... by FCC certified equipment The wireless LAN module meets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed Do not touch or move antenna while the unit is transmi...

Страница 102: ...nts Explosive Device Proximity Warning WARNING Do not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as to p...

Страница 103: ...manual and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device is turned on the user must correct the situation at the user s own expense The user is encouraged to try one or more of the follow...

Страница 104: ...rnir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999 5 EC Dutch Dit product is in nav...

Страница 105: ...n within 5 15 5 25 GHz frequency range it is restricted to indoor usage environments and the antenna of this device must be integral CAUTION Due to the fact that the frequencies used by 802 11a b g wireless LAN devices may not yet be harmonized in all countries 802 11a b g products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regions ...

Страница 106: ...epartments in Which the Wireless LAN Module Can Be Used Indoors Only The wireless LAN module can currently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Che...

Страница 107: ...ng Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN radio in order to comply with local r...

Страница 108: ...4 液晶面板 X X X O O O 5 硬盘 X O O O O O 6 光驱 X O O O O O 7 键盘 X O O O O O 8 充电电池组件 X X O O O O 9 适配器 X X X O O O 10 电源线 X O O O O O 11 外部信号连接线 O O O O O O 12 钮扣电池 O O X O O O 13 风扇 X O O O O O 14 散热模块金属部分 X O O O O O 15 喇叭 X O O O O O O 表示该有害物质在该部件所有均质材料中的含量均在 SJ T 11363 2006 规定的限量要求以下 X 表示该有害物质至少在该部件的某一均质材料中的含量超出 SJ T 11363 2006 规定的限量要求本产品使用技术无法突破之 EU RoHS 除外项目并于下方使用项目说明 ...

Страница 109: ...连接用高融点锡焊上铅为 85wt 以上的有铅锡焊 2 电子陶瓷部件压电组件陶瓷介质材料等内的含铅量 3 电子部件的玻璃内的含铅量 4 两种以上元素组成之焊料用于连接微处理器封装与针头且铅含量超过 80wt 并少于 85wt 5 铅于覆晶集成电路封装内用于铸模与基板之电子接点之焊锡 6 于钢材铝材铜材中的含铅量 7 通孔盘状及平面数组陶瓷多层电容器焊料所含的铅 8 电子接点的电镀其要求高可靠性且没有替代性材料之镉 9 电池内的含铅量 10 电池内的含镉量 11 使用于钮扣电池之含汞量 ...

Страница 110: ...tery Indicator 3 3 Battery charge Indicator 1 11 Battery low 3 7 Warning beep 5 6 Battery pack 1 9 Battery low 3 7 Charging 3 3 Checking battery level 3 5 Initializing 3 4 Replacing 3 5 Safety notices B 3 Specification A 1 Taking care 7 5 Troubleshooting 8 4 BIOS Setup 5 1 Boot device 5 9 Date and time setting 5 5 Exiting 5 10 Starting 5 2 Boot sequence 5 9 Booting 2 2 Brightness Hot key 2 12 C Ca...

Страница 111: ...use indicator 1 11 Troubleshooting 8 4 DVD Dual drive See DVD drive E Easy Start button Defining the button 2 6 Driver installation 6 4 Internet Explorer 1 10 2 4 Microsoft Outlook 1 10 2 4 P1 1 10 2 4 EEPROM A 1 EMC requirements B 8 Environmental specifications A 2 ESB See Easy Start button Esc key 2 7 Euro symbol 2 10 European Union Compliance notices B 9 ExpressCard Inserting 4 5 Removing 4 5 S...

Страница 112: ... 7 Mute 2 12 N Network See LAN Num Lock 2 8 Indicator 1 11 Numeric key 2 10 O Operating system 1 5 2 2 P Password 5 8 Pause key 2 8 Point 2 14 POST 1 5 Beep sound 5 6 Power button 1 11 2 2 Power connector 1 7 Power Management 3 8 Troubleshooting 8 10 Power status Indicator 1 11 Power On Self Test See POST Print Screen key 2 8 R RAM A 1 Rebooting 8 14 Regulatory information B 1 Resetting 8 14 Resta...

Страница 113: ...d problem 8 7 LAN problem 8 8 Modem problem 8 10 Mouse problem 8 7 Other problem 8 13 Power Management problem 8 10 Software problem 8 11 Sound problem 8 11 Startup problem 8 12 Touchpad problem 8 7 WLAN problem 8 8 Turning off 1 5 2 2 Turning on 1 4 Typewriter key 2 7 U Upgrading the computer 4 6 USB device Connecting 4 3 USB port 1 7 1 8 4 3 V VGA port 1 8 4 2 Video driver 6 4 Video memory 5 6 V...

Страница 114: ...Index I 5 ...

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