ViewSonic
Wireless PCI Adapter
13
Troubleshooting
For the fastest solution to an installation problem, please refer to the
solutions below before contacting ViewSonic Customer Support for
assistance.
The setup wizard does not launch after I insert the Networking
Companion CD.
•
If the CD does not auto-start, right-click
Start
, select
Explore
, double-
click the CD-ROM icon, then double-click the
Setup
icon.
•
If the CD still does not respond, try inserting another CD to make sure
that the CD-ROM drive is functioning properly.
My PC does not recognize the Wireless PCI Adapter after installing it.
•
Check the distance to your router or gateway. It should be within 100 feet
of your computer.
•
Uninstall the WPCI-100 driver software, restart your PC, then repeat the
installation and wireless configuration steps listed in Chapter 2.
My Wireless PCI Adapter disconnects soon after connecting.
For Windows XP only: Try disabling 802.1x authentication:
1.
Click
Start
, select
Connect To
, select
Show all Connections
, then
double-click the name of your wireless network.
2.
On the
General
tab, click
Properties
.
3.
Click the
Wireless Networks
tab.
4.
Under
Preferred Networks
, click
Network Name (SSID)
.
5.
Click the
Authentication
tab, un-check the
Enable IEEE 802.1X for this
network
(if it is selected). If you can not select this check box, then you
are not using 802.1x authentication.
