11
5.Troubleshooting
Note:
The LED panel is made up by millions of pixels with high technology.
By chance, there will be some pixel is too high or too dark, but this situation
will not effect the actual Digital Photo Frame function.
Problem & Solution
Can not power on, and
nothing happens even if
connected to a charger
Check whether the power is connected well or
unplug&replug the device. If that doesn’t work, return the
device to your dealer for service.
The screen is off
Check whether the screen brightness is set to too low level
in the Setup menu.
Screen freeze and does
not respond to control
anymore
Unplug&replug the device.
Some images are not
displayed
The image file is not supported by this device. Only images
in JPG format (baseline coding) are supported.
Can not read the files
Check the file path, the device cannot read files saved in a
folder that is more over 5 levels deep.
Cannot read USB Flash
Drive
Check whether USB flash drive is inserted well. The Max.
Capacity of USB flash drive is 16G. An incompatible USB
flash drive is inserted. Please consult your dealer for
compatible types.
Cannot read SDHC card
Check whether SDHC card is inserted well.The Max.
Capacity of SDHC card is 16GB.An incompatible card is
inserted. Please consult your dealer for compatible card
types.
No files are displayed on
the screen
FAT is damaged. Reboot the device.
Exit playing and back
to the Main Menu
automatically
Restart playing. (Note: This device has protection function
against violent impact and external interference)
