28
Problem or
Issue
Potential Cause
Possible Solutions
The device
is not being
detected
Make sure you are using a
supported VB-VIS-003 model
camera device.
application only
supports the VB-VIS-003 model
camera device. If you are using a
3rd party document camera some
of the functions in this software
may NOT work.
Check if the camera is opened by
other applications.
Check the Windows/macOS
program, if the camera has been
occupied by other applications,
please exit the application and try
again.
Turn off the virtual machine
(macOs).
If your Mac has an installed
Windows virtual machine such as
“Parallels Desktop”, please turn it
off and connect the device again.
Check the USB connection
(Windows).
Ensure Windows has recognized
the device under the Cameras in
Windows Device Manager menu. If
the device is not detected, please
try to connect with another USB
port.
For Windows 10 / 11 system
Go to: Settings > Privacy > Camera
to check whether the permission is
allowed.
The image is
fuzzy
The distance of the object is
possibly too close to the lens.
Press the AF button to auto focus.
The image does
not move
The computer or application
software may have crashed.
Restart the computer or
application software.