Configuring Client Settings
Configuring System Settings
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4.2.4 Configuring Shadow Settings for Remote Assistance
The Shadow feature allows an administrator to remotely assist client users in resolving problems or configuring local
settings. When this feature is enabled, an administrator can monitor and control a client from a remote computer
just like a local user.
NOTE
•
To use the Shadow feature on a remote computer, you need to install the ViewSonic
Device Manager and also Java software on the remote computer, and add your
client into a managed group under ViewSonic Device Manager. For detailed
instructions, please refer to the User’s Manual for ViewSonic Device Manager.
To enable the Shadow feature and set the password for remote assistance, please do the following:
1. On ViewSonic Client Setup, click
System
>
Password
.
2. Under the Shadow section, click
Enable Shadow
.
3. The Shadow feature is enabled and a window appears for you to set the password for remote assistance.
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