Indicator
Status
Condition
Power
Light
Switch is powered (Default /
NORMAL
)
Light Off
Switch is powered off / not plugged in / no power
Data*
Light
Ethernet connection is established
Light Off
Ethernet connection is not established (Default /
NORMAL
)
Flashing
Ethernet data transmission
* -
NOTE
: The Data LED would NOT be expected to be lit NOR flashing in our VidaPower-to-
VidaCharger installations, as there is no data transmission / this is for power only.
This is NORMAL.
Problem
:
- The switch’s Power LED doesn’t light up / receives no power
Please check the following
:
- On the wall outlet:
· Is the power cord plugged into a wall outlet? Make sure it’s plugged in firmly.
· Is the wall outlet controlled by another switch (i.e. a light flip switch?) Try another outlet.
- On the 4-Port switch:
· Is the correct / included Power Cord being used?
· Make sure the trapezoidal plug is pushed in firmly. A loose connection will NOT work.
· Can we try another wall plug-to-Power supply cable? (It’s a common computer power cord)
______________________________________________________________________________________________________
Problem
:
- The switch appears to be working, but my connected USB devices are not charging
Please check the following
:
- On the device to be charged:
· Ensure the USB cable is plugged in firmly – remove and re-seat the USB cable.
· Is the USB cable working? Try another USB cable, as USB cables can “go bad” over time.
- On the VidaCharger adapter:
· Check and confirm the RJ45 connection is firmly plugged in. If so, check the CAT5/5e/6 cable next.
· Is the RJ45 connecting cable’s clip snapped-in? Be sure the cables are assembled and connected.
· Are we connecting into a supported tablet? Some devices (Windows Surface) are NOT supported.
- On the CAT5 / wiring cable runs:
· Are there any intermediaries / interconnects on the cable run, such as patch panels, female-to-female adapters, etc?
If so, remove / test run a new, shorter line. These interconnects add resistance to the line and drops power output.
Only straight, direct runs from this switch / power supply to the VidaCharger™ should be used.
· How long is the cable run? CAT5: Up to 375’ (115m) is supported. CAT3: Up to 185’ (56m). 16AWG wire: 1675’ (510m)
LED Indicator Chart
Troubleshooting Guide
