- 16 -
8. Warranty
Vicway Australia Pty Ltd Limited Warranty Vicway VR900E, VR1000E Door Opener
Vicway Australia Pty Ltd warrants to the original purchaser of the Vicway Door Openers that all parts of the
Unit, other than the remote control transmitters and accessories, globes and batteries, are free from defects in
materials and workmanship for a period of 60 months or 15,000 cycles (one opening and one closing action of
the garage door) whichever comes first, from the date of purchase and installation in a residential premise on
a specified garage door that is designed for the sole purpose of domestic use. This Warranty is given in
addition to any rights that you may have under the Australian Consumer protection laws.
Warranty Conditions
It is a condition of this Vicway Australia Pty Ltd Warranty that the Unit is sold, installed and serviced by a
Qualified Installer/Dealer. Any Vicway branded garage door opener purchased on-line (over the internet) and
installed by any person other than Qualified Installer/Dealer will not be covered by this Vicway Australia Pty
Ltd Warranty. It is also a condition of the Vicway Australia Pty Ltd Warranty that the Unit is serviced by a
Vicway Australia Pty Ltd Service Technician within the first 24 month period after the installation date and then
at intervals not exceeding 24 months thereafter. Service enquiries should be directed to Vicway Australia Pty
Ltd on 1300 783 591. The garage door service fee is payable by the owner.
Repairs and replacement parts provided under this Vicway Australia Pty Ltd Warranty are provided free of
charge and warranted for the remaining balance of the original warranty period.
Exclusions
If our Service Technician determines that a warranty claim has been made in respect of a failure or defect
arising under or out of any exclusion detailed below such that the claim is not covered under the Vicway
Australia Pty Ltd Warranty, we may, subject to your other rights as a consumer, charge you a fee to repair,
replace and/or return the Unit to you.
This warranty does not cover any failure of the Unit due to:
1. Non-compliance with the included instructions regarding installation, operation, maintenance and testing
of the Unit or of any product with which the Unit is used.
2. Any attempt to repair, dismantle, reinstall or move the unit to another location once the unit is installed by
any person other than an Authorised Installer.
3. Tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other
than normal domestic use.
4. Problems with, or relating to, the garage door or garage door hardware, including but not limited to the
door springs, door rollers, door alignment or hinges.
5. Damage caused by insects or any other pests.
6. Interference caused by other radio or electrical signals.
7. Problems caused by electrical faults or replacement of batteries or light globes.
8. Water or moisture entry that causes corrosion or malfunction of electrical components.
9. Lack of proper servicing and maintenance to door, hardware and any other accessory associated with
the operation of the unit.
