Troubleshooting the capture card
Chapter 16: Troubleshooting 365
Figure 165: Browsing to drivers
7.
Click
Next
to have Windows search the Observer installation directory for the
correct capture card drivers.
The correct drivers install as soon as they are found.
8.
Repeat the same procedure for the other VIAVI capture card shown.
Example:
You might see a second capture card depending on your hardware
appliance. If so, you must repeat
card.
9.
(Optional) Restart the GigaStor system.
10.
Open Observer and
of your probe instance(s) to use
the VIAVI capture card or its virtual adapters.
The capture card driver has been reinstalled with the version that came with your
Observer installation folder. You have also ensured that your probe instance is set
to use the correct network adapter. This may fix the issues you have experienced
with packet capture.
If your issues with packet capture still exist, we recommend trying these other
instructions one-by-one:
♦
capture card device properties (page 321)
in Windows. This gives
you an overall sense of health of your capture card.
♦
are set up correctly. If a virtual
adapter is bound to the wrong SFP port or probe instance than you
intended, it could result in no network traffic being seen.
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